Telehealth Call Center Clinician

Telehealth Call Center Clinician Remote Opportunity

About New Vista:

At NewVista, we are the behavioral health experts. We strive to treat every patient with impeccable precision and care as if they are family. NewVista Behavioral Health is a forward-thinking development and operating company of behavioral health hospitals, substance abuse rehabilitation centers, and behavioral health providers serving the adult and geriatric population.

Position Overview

The Telehealth Call Center Clinician provides clinical assessment, care coordination, and referral services via telehealth. This role works collaboratively with interdisciplinary teams and external providers to ensure timely, compliant, and high-quality patient care. This is a remote position for candidates licensed to practice in the state of Ohio.

Key Responsibilities

• Conducts level-of-care assessments and completes ASAM documentation via telehealth platforms.
• Coordinates care with interdisciplinary treatment teams and external providers, providing timely clinical updates.
• Communicates effectively while adhering to HIPAA and 42 CFR Part 2 regulations; documents all interactions accurately.
• Provides community resource information and facilitates "warm referrals" to support patient engagement.
• Collaborates with utilization review staff regarding authorizations and ongoing care needs.
• Completes comprehensive, timely documentation in compliance with organizational, clinical, and regulatory standards.
• Demonstrates strong crisis intervention skills while maintaining patient confidentiality.
• Maintains working knowledge of applicable clinical regulations and best practices.
• Completes the admissions process, including verification of benefits and securing required authorizations.

Education Requirements

• High school diploma or GED required.
• Bachelor's degree preferred (BSW, LSW, or RN), or
• Master's degree in Social Work, Counseling, or a related field with appropriate licensure.

Licensure Requirements

• Active Ohio licensure required.
• Eligible licenses include:
• BSW
• LSW
• LISW
• LPC
• LPCC
• MFT

Benefits designed to support you today and invest in your tomorrow:

Optional coverages:

• Multitude of medical coverage plan options tailored to your needs
• Health Share Plan
• Vista Wellness providing physician and pharmacy coverage
• Dental
• Vision
• Short Term Disability
• Accident insurance
• Individual Coverage Health Reimbursement Arrangement
• Hospital Indemnity
• Critical Illness
• Life Insurance
• Paid time off and paid holidays
• 401(k) with company contribution

Growing with us:

• Student loan forgiveness program
• Up to $15,000 in tuition reimbursement