Inside Sales and Customer Support Specialist

Job Description

Job Description

Position Summary

The Inside Sales and Customer Support Specialist plays a critical role in supporting Supreme’s customers and internal operations. This position is responsible for managing customer schedules, coordinating internal communication, and ensuring commitments are followed through accurately and consistently. Success in this role requires strong attention to detail, proactive follow up, and ownership of customer needs from order through delivery.

Communication skills, responsiveness, accuracy, accountability, and follow through are essential.

Key Responsibilities

• Customer Relationship Management: Build and maintain strong working relationships with existing customers through consistent, professional, and proactive communication. Serve as a primary point of contact for customer inquiries, order status, and scheduling needs.

• Customer Needs and Schedule Management: Work closely with customers to understand production requirements, releases, references, and changes. Ensure customer expectations are clearly documented, tracked, and communicated internally.

• Internal Coordination and Communication: Act as a liaison between customers, sales, production, quality, shipping, and engineering. Ensure customer requirements, changes, and issues are communicated clearly and followed through to completion.

• Order Accuracy and Follow Through: Manage order details, documentation, and system entries with a high level of accuracy. Monitor open items and ensure nothing falls through the cracks. Proactively identify and address potential issues before they impact the customer.

• Sales and Account Support: Support the sales team with proposal preparation, customer follow up, and ongoing account support. Assist with lead tracking and coordination as needed.

• Issue Resolution: Identify, escalate, and help resolve customer concerns related to quality, delivery, or service. Take ownership of driving issues to resolution and keeping all parties informed.

Qualifications and Experience

• Customer Support Experience: Minimum of 5 years of experience in customer support, inside sales, or a related role. Experience in a manufacturing or industrial environment is strongly preferred.

• Strong Communication Skills: Excellent verbal and written communication skills. Ability to communicate clearly, professionally, confidently with customers and internal teams, while responding back in a timely manner.

• High Attention to Detail: Demonstrated ability to manage complex details, documentation, and schedules accurately. Precision and thoroughness are critical to success in this role.

• Follow Through and Accountability: Proven track record of managing tasks to completion, meeting commitments, and taking ownership of outcomes. This role requires consistency and reliability.

• Problem Solving Skills: Strong critical thinking skills with the ability to identify issues, assess impacts, and work collaboratively toward solutions.

• Professional and Positive Approach: Ability to remain calm, professional, and solutions focused when handling demanding situations or customer challenges.

Preferred Skills

• Experience working with ERP or MRP systems
• Comfort working in a fast paced, detail driven environment
• Strong organizational and time management skills
• Ability to manage multiple priorities without sacrificing accuracy

Equal Opportunity Employer

Started by four young entrepreneurs in 1949, Supreme Machined Products began as a screw machine house in a 10,000 square foot building in Ferrysburg, Michigan. During the 1980’s Supreme began to experience significant growth and has continued to expand by branching into different industries and markets. Supreme started as a single shop of 15 people but has developed into a global company with close to 300 employees worldwide.

Company Description

Started by four young entrepreneurs in 1949, Supreme Machined Products began as a screw machine house in a 10,000 square foot building in Ferrysburg, Michigan. During the 1980’s Supreme began to experience significant growth and has continued to expand by branching into different industries and markets. Supreme started as a single shop of 15 people but has developed into a global company with close to 300 employees worldwide.