Client Support Associate

Client Support Associate

At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building meaningful relationships, delivering exceptional service, and representing our brand with professionalism and enthusiasm. We are seeking a motivated Client Support Associate who is ready to contribute to our growing organization while developing valuable communication and relationship-building skills.

Job Description

Entertainment Travel Associates is seeking a motivated and detail-oriented Client Support Associate to join our growing team in Atlanta, GA. In this role, you will serve as a key point of contact for clients, providing exceptional support, resolving inquiries, and ensuring a seamless customer experience. This position is ideal for individuals who enjoy problem-solving, communication, and working in a fast-paced, team-oriented environment.

Responsibilities

• Provide professional and timely support to clients via phone, email, and internal communication channels.
• Assist clients with questions regarding services, bookings, and account information.
• Resolve customer concerns with efficiency and a customer-focused approach.
• Maintain accurate client records and update information in company systems.
• Coordinate with internal departments to ensure prompt issue resolution.
• Process requests, documentation, and follow-up communications accurately.
• Build positive relationships by delivering exceptional customer service.
• Contribute to maintaining high standards of client satisfaction and service quality

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Positive attitude with a customer-first mindset.
• Ability to work both independently and collaboratively.
• Attention to detail and strong problem-solving skills.
• Basic computer proficiency and the ability to learn new software systems.
• Professional demeanor with a commitment to delivering outstanding service.

Additional Information

• Competitive Salary: $37,000 – $41,000 annually.
• Career growth and advancement opportunities.
• Comprehensive training and ongoing professional development.
• Supportive, collaborative, and inclusive work environment.
• Opportunity to develop valuable customer service and communication skills.
• Stable full-time position with long-term career potential.
• Performance-based recognition and advancement opportunities.