Service Manager

Service Manager

Step into a leadership role where your impact is seen every day. As a Service Manager at RDO Equipment Co., you'll lead and develop a team of Service Technicians, manage schedules and workflows, and partner closely with customers to deliver timely, high-quality service solutions. This position is ideal for someone who enjoys balancing people leadership with operational excellence and customer relationships. If you're ready to grow your career with an organization built on strong values, teamwork, and long-term success, join the RDO team today!

What's In It For You:

• $70,000 - $90,000 / year
• 24% bonus potential
• Competitive compensation to reflect your experience, leadership, and industry expertise.
• A comprehensive benefits package that supports your well-being.
• A company that lives by its core values: they're not just words on a wall they're how we work, grow, and lead.

Why RDO?

When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices, and entrepreneurism of our team members.

RDO Equipment Co. in Eugene belongs to our Vermeer division, focused on providing a variety of Vermeer products, parts, and services to customers around the U.S. RDO's Vermeer division includes eight locations. Portland is a crucial part of this network, which stretches from California to Minnesota. Are you ready to join a team that works closely with arborists, landscaping companies, contractors, forestry companies, municipalities, and other customers who value a knowledgeable Vermeer partner?

What You Will Do:

• Managing Work Orders: staying on top of work orders is key. This means opening and closing orders, keeping track of progress, and making sure everything runs smoothly with internal systems.
• Scheduling and Workflow Management: it's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
• Communication: whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
• Customer Service and Relationship Building: happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Leadership Abilities: ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: you're passionate about delivering top-notch customer experiences.
• Tech-Savvy: you're confident using computers and quick to learn new systems.
• Experience: familiarity with our industry is a plus, but not requiredwe'll support your learning.
• Communication: you express yourself clearly, both in writing and in conversation.
• Pace: you thrive in a fast-moving environment where priorities can shift, and no two days are the same.
• Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:

• Connected team: Monthly team member appreciation lunches and get-togethers.
• Balanced schedule: Work-life balance is a focus area in Eugene, management takes this seriously.
• Milestone celebrations: Get recognized and appreciated for your work and personal milestones (birthdays are always celebrated)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.