HVAC Service Manager at Reynolds Electric Plumbing Heating and Air

Job Description

Job Description

$90,000–$110,000/year Base + Performance Bonus | Full-time | Eugene, OR

About Reynolds Electric, Plumbing, Heating and Air

With nearly 65 years serving our community, Reynolds Electric, Plumbing, Heating and Air is a family-owned company built on quality, integrity, and accountability. We believe strong teams are built through consistent leadership, clear expectations, and a commitment to continuous improvement.

We're not looking for someone to simply "manage" a department. We're looking for a leader who builds one. This role is for an HVAC Service Manager who has already proven they can develop technicians, drive performance, and hold a high standard in a fast-paced residential service environment. You'll be responsible for shaping the culture, performance, and results of our HVAC service team. If you're looking for structure without accountability, this is not the role. If you're looking to build something better and take ownership of results, we'd love to talk with you.

Compensation & Benefits

$90,000–$110,000 base salary depending on experience, plus a performance bonus tied directly to gross profit and team results.

• Performance bonus tied to gross profit and team outcomes

• 100% employer-paid medical, dental, and vision insurance for employees, with optional dependent coverage

• 120 hours of front-loaded PTO, plus 7–9 paid holidays per year

• 401(k) with company match

• $20,000 employer-paid life insurance

• Leadership development and ongoing training

• Direct impact on shaping a growing service organization

• Long-term career growth with a respected, established, family-owned company

EPA certification is required for this position.

Position Overview

You'll lead our residential HVAC service team with a focus on performance, quality, and customer experience. This is a field-driven leadership role: you'll be in the trucks, in the homes, and in the day-to-day coaching of technicians, working in partnership with dispatch, support teams, and company leadership. The expectation is simple: raise the bar and help people perform at a higher level than they thought possible.

What You'll Do

• Lead from the field through ride-alongs, coaching, and real-time feedback

• Develop technicians into confident, consistent performers through field coaching and accountability

• Reinforce expectations around sales, service quality, and customer communication

• Identify and correct performance gaps quickly and directly

• Own service performance outcomes including revenue, margin, conversion, and customer satisfaction

• Hire, onboard, and retain high-quality technicians, partnering with recruiting to attract and select top-tier talent

• Manage daily execution of service operations in partnership with dispatch and support teams

• Hold regular team meetings focused on performance, standards, and growth

• Ensure technicians are following processes, safety standards, and service expectations

• Use data and reporting (ServiceTitan) to drive performance and decision-making

• Build a culture of accountability, professionalism, and continuous improvement

• Work cross-functionally with leadership to drive business goals and profitability

What We're Looking For

We're only interested in leaders who have already operated in a high-performance service environment.

• 5+ years of HVAC service technician experience

• 3+ years in a leadership or management role within residential HVAC or home services

• EPA certification (required; additional certifications a plus)

• Demonstrated ability to build, coach, and retain high-performing technicians

• Strong technical HVAC knowledge and field credibility

• Proven track record of improving team performance and driving results

• Ability to hold accountability without losing trust or respect

• Strong communication and decision-making under pressure

• Experience with ServiceTitan or a similar platform (strongly preferred)

• Comfortable being in the field daily, not a desk-based manager

What Success Looks Like

• Technicians perform at a higher level than they thought possible

• Service revenue, margin, conversion, and customer satisfaction improve

• Performance gaps are identified and corrected quickly and directly

• High-quality technicians are hired, onboarded, and retained

• Technicians consistently follow processes, safety standards, and service expectations

• The team runs on a culture of accountability, professionalism, and continuous improvement

• Data and reporting drive clear, timely decisions

Why Reynolds?

For nearly 65 years, Reynolds has built its reputation on quality work, strong service, and doing things the right way. We're a company built on accountability, respect, and high standards, and we invest in leaders who deliver results.

If you're a proven leader who knows how to raise performance and build strong technicians, not just manage schedules, we invite you to apply.

Work Location: Eugene, Oregon