Customer Service Representative (CSR)

We’re Hiring: Customer Service Representative (CSR)

Location: Norristown, PA | Pay Range: $18–$22/hour | Full-Time

Company Overview:

Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.

When customers call, they need answers, scheduling, and support from someone who can stay organized and keep things moving. The office is a critical part of that process.

Position Summary:

We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations.

This position is designed for someone who communicates well, stays organized, and is ready to learn.

What You'll Get:

• $18–$22/hour based on experience and capability

• Performance-based incentive opportunities

• Pay increases tied to performance and capability

• Health Insurance + Retirement Plan

• Paid Holidays + PTO

What You'll Do:

• Answer customer calls and schedule service appointments

• Communicate with customers and technicians throughout the day

• Maintain accurate customer and job information

• Support general administrative and office functions

• Help keep daily operations organized and moving forward

What You'll Bring:

• Customer service, office, retail, hospitality, or administrative experience preferred

• Strong communication and organizational skills

• Comfortable using computers and software systems

• Professional, dependable, and willing to learn

• Ability to stay productive as priorities change

Working Conditions:

This role is primarily office-based but supports an industry that doesn't always operate during normal business hours. Evening and weekend on-call coverage is required on a rotating basis.

If you're reliable, willing to learn, and take pride in doing things right, apply.

Commercial Kitchen Ventilation is an Equal Opportunity Employer . We hire based on qualifications, capability, and performance.