Referral Coordinator

Job Description

Job Description

Job Title: Healthcare Support / Patient Coordinator Job Description

The Healthcare Support / Patient Coordinator plays a key role in supporting patients, providers, and clinical teams by managing prior authorizations, coordinating with specialists, and ensuring clear communication about authorization status. This position helps streamline access to care by accurately processing documentation, utilizing insurance and IPA portals, and providing bilingual support in Spanish and English.

• Process and submit prior authorizations accurately and in a timely manner to ensure patients receive necessary services without delays.
• Review patient and insurance information to verify completeness and correctness before submitting prior authorization requests.
• Utilize IPA portals and other insurance platforms to enter, track, and update prior authorization requests and related documentation.
• Communicate directly with specialists to gather required clinical information, clarify requests, and coordinate care needs.
• Support family practice providers and staff by managing authorization workflows and addressing questions related to insurance approvals.
• Notify patients of their authorization status, including approvals, denials, or requests for additional information, in a clear and respectful manner.
• Document all interactions and updates related to prior authorizations, specialist communications, and patient notifications in the appropriate systems.
• Perform accurate data entry of patient, insurance, and clinical information to maintain up-to-date and organized records.
• Collaborate with healthcare team members to resolve issues related to insurance coverage, prior authorizations, and access to care.
• Provide bilingual support in Spanish and English when communicating with patients, specialists, and other healthcare professionals.

• Experience processing and submitting prior authorizations in a healthcare or medical setting.
• Proficiency in data entry with strong attention to detail and accuracy.
• Knowledge of healthcare and medical office processes, including working with insurance-related documentation.
• Ability to work with IPA portals and other insurance or provider platforms to manage prior authorizations.
• Strong communication skills for coordinating with specialists, family practice providers, and patients.
• Ability to clearly explain authorization status and next steps to patients.
• Bilingual fluency in Spanish and English.

• Previous experience in a healthcare support, patient coordinator, or medical office role.
• Familiarity with insurance terminology, benefits, and authorization requirements.
• Ability to manage multiple tasks and authorization requests simultaneously while meeting deadlines.
• Strong organizational skills and the ability to maintain accurate records.
• Customer service mindset with a focus on supporting patients and clinical teams.

This role operates in a healthcare or medical office environment that supports family practice and specialist coordination. The position involves frequent use of computers, IPA portals, and other electronic systems for data entry, documentation, and communication with patients and providers. The work typically follows standard office hours, with periods of high activity when processing multiple authorizations and coordinating with specialists. Team members collaborate closely with clinical staff and administrative personnel in a professional setting that emphasizes accuracy, confidentiality, and timely patient support.

This is a Contract to Hire position based out of Los Angeles, CA 90033.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Los Angeles,CA 90033.

This position is anticipated to close on Jul 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on ziprecruiter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.