Program Manager

ROLE_DESCRIPTION -




7-8 years of Program & Portfolio Delivery Management Experience.




Good to have Program Management Certification




Sound knowledge of Agile Delivery Planning and Execution




Strong Communication and Interpersonal skills




Cross-Functional Leadership and Executive Leadership Reporting Skills




Vendor Management




Roles & Responsibilities




Role Responsibilities




Leads execution of quarterly delivery plans aligned to strategic priorities




Translates committed work into actionable delivery plans across teams




Monitor delivery progress and optimize flow of work across the system




Identifies and manages risks, dependencies and impediments




Drives delivery progress and resolves execution gaps




Ensures work entering delivery is clear, prioritized, and ready prior to planning cycles




Influences sequencing and trade off decision across teams based on capacity, dependencies and delivery data




Owns family-level dashboards for KPIs, OKRs and team health




Provides weekly and monthly status on progress against quarterly objectives




Ensures consistency, quality and accuracy of delivery reporting




Uses data and qualitative signals to highlight risks, trends and improvement areas




Drives data-informed decision making through standardized metrics




Translates delivery metrics into actionable insights to inform leadership decisions at the portfolio level




Facilitates quarterly Program Increment (PI) planning sessions across teams




Ensures alignment of priorities, capacity, cross-team dependencies, and sequencing of work




Coordinates cross-team dependencies and integration points




Drives stakeholder engagement across product, engineering, and partners




Establishes clear quarterly commitments and success measures




Ensures planning readiness by surfacing gaps in scope clarity, dependencies, and decision-making ahead of planning events




Coordinates across internal teams (Product, Engineering, MarTech, Analytics)




Manages relationships with internal stakeholders, external partners and vendors




Aligns cross-team dependencies to minimize delivery friction and improve delivery outcomes




Drives cross-divisional alignment efforts across LoBs




Serves as a connector across teams and functions to align execution with strategic intent and enterprise priorities




Overseas delivery coordination for complex initiatives (e.g. Cloud migration and platform modernization




Ensures alignment with enterprise standards and governance




Coordinates dependencies across engineering, architecture and vendors




Supports adoption of modern delivery practices and platform capabilities




Ensures technical initiatives are integrated effectively into the broader delivery system to avoid downstream risks and misalignment




Identify systemic constraints across LoB within planning, execution, and coordination




Drives continuous improvement of delivery processes and practices, operating models, and workflows




Identifies and addresses systematic inefficiencies and risks




Promotes standardization across teams to improve clarity, scalability, predictability and delivery confidence




Performs ad hoc delivery and operational support as needed




Owns and evolves delivery patterns, standards, and operating models across teams to improve e2e flow




Identifies cross-team and organizational constraints that impact delivery outcomes and drives resolution through scalable changes




Develops and implements repeatable playbooks, frameworks, and practices that scale delivery effectiveness across the organization.












Expertise Needed:




Program & Portfolio Delivery Management




Agile Planning & Execution




Cross-Functional Leadership




Risk, Dependency & Issue Management




Delivery Governance & Reporting




Data-Driven Decision Making




Enterprise Transformation & Technology Programs




Stakeholder & Vendor Management




Strategic Thinking & Organizational Influence




Skills: Digital : Microsoft Dynamics 365 CRM Functional~Digital : Microsoft Dynamics 365 CRM Technical Experience Required: 8-10