Cafe Team Member

Café Team MemberThe Café Team Member plays a key role in the positive transformative guest experience through supporting the daily operations of the Gateway Café, ensuring high standards of food and beverage quality, customer service, and cleanliness.Duties and ResponsibilitiesWorks as a team with other Café Team Members delivering excellent customer service and adherence to food safety protocolsEnsures all food and beverage items are prepared and presented according to Kingwood Center Gardens Gateway Café quality standardsHandles customer concerns to ensure resolution with professionalism and promptnessMaintains cleanliness and organization in all café areas, including kitchen, service counters, and dining areasEnsures compliance with all health, safety, and hygiene regulationsResponsible for cash handling and ensuring compliance with Kingwood Center Gardens cash handling policies and proceduresAll other duties as assignedRequirementsProlonged periods of continuous standing, along with occasional stooping, bending, reaching, and crouchingPerform tasks requiring manual dexterity and physical movement in a kitchen settingAbility to occasionally lift and carry up to 30 lbsMust be able to move around garden in all weather conditionsAbility to work a flexible schedule including evenings, weekends, or holidays as neededMust be able to thrive in a fast-paced, guest-facing environmentDemonstrates a positive attitude and customer service excellencePossesses strong interpersonal skillsMust be goal-oriented, flexible, and adaptable to potential unanticipated opportunitiesAbility to prioritize work amongst competing set of tasksAccuracy in taking orders, preparing food, and maintaining standardsAbility to prepare ingredients, assemble beverages and other menu items, and follow recipes and portion guidelines accurately and with prideAbility to collaborate across departments as required for daily operations and special eventsQualificationsMust be at least 18 years of ageAbility to work & learn in a fast-paced environmentServe Safe Person in Charge Certification preferred but not requiredPrevious food service experience preferred but not requiredPrevious barista experience preferred but not requiredMust have a valid Ohio Driver's LicenseMust pass a background checkMust pass drug test