Bosch, Thermador & Gaggenau Home Appliance Service Technician

Location: Lower/Midtown Manhattan, NY – Full-time Responsibilities Travel to customers’ homes to diagnose and repair major gas and electric appliances (ovens, cooktops, refrigerators, etc.) to ensure effective repair and first‑time resolution of all in‑home customer repairs within an agreed region. Troubleshoot and diagnose mechanical and electrical issues and rectify as required. Communicate clearly with customers and provide a positive service experience. Advise customers on the correct operation of their products to enable proper use. Offer helpful customer solutions by soft‑selling products such as accessories, service plans, and maintenance plans (training provided). Maintain an up‑to‑date van stock of parts in accordance with current van stock lists and ensure parts are safeguarded from damage. Utilize B‑apps (B‑tooling, B‑fixing, and B‑informing) for paperwork and documentation. Ensure every job is completed with care, professionalism, and safety in mind. Qualifications High School Diploma or GED Equivalent with 3‑5 years of appliance repair experience, or transferable skills from electrical, HVAC, or mechanical trades. Organized with the ability to complete multiple service calls in a timely manner while providing high levels of customer service. Provide updates and progress to manager on service requests. Proficient in Microsoft Office, including Outlook. Solid diagnostic, troubleshooting skills and proficiency in basic math. Customer‑first mindset and strong professional communication and written skills. Ability to explain repairs to customers in a logical manner. Must be a self‑starter and able to work independently with minimal supervision. Ability to maintain a company‑provided vehicle. Valid driver’s license and acceptable driving record. Ability to lift 50 pounds or more. Pay & Benefits Pay range: $31.91–$42.54 per hour. Incentive target percentage and other compensation details are based on the plan document. Medical, dental, vision, life insurance, short and long term disability, employee assistance program (EAP), adoption benefits, HSA, FSA, and dependent care FSA (starting first day of hire). 401(k) plan with 100% employer match up to 4% of employee contributions. Annual employer‑funded profit sharing (dependent on company profitability). Company‑sponsored wellness plan with lower medical care premiums. Paid vacation: 2 weeks for new hires below Director; unlimited for Director and above, increasing with years of service. Paid sick leave: greater of 40 hours or state/local minimum (non‑production line) and 40 hours of paid personal leave for production line. 12 paid holidays per year (max 8 hours paid per day). Employee, friends, and family discount program for company products. On‑the‑job training, uniforms, computer tablet, cell phone, and company vehicle (eligible positions). We appreciate everyone’s uniqueness and value diversity. By including everyone and ensuring equal opportunities we unleash our full potential – EOE / AA Employer. This position is eligible for the Employee Referral Bonus program. We participate in E‑Verify. #J-18808-Ljbffr BSH Home Appliances USA