Head of Service Management

Rapid Access Center - Gary, IN 46406, Position Type: Full Time, Education Level: Graduate Degree, Travel Percentage: Up to 25%, Job Category: Health Care, SUMMARY/OBJECTIVES The Supervisor, Crisis Services is responsible for the daily clinical and administrative oversight of Edgewater Health's Crisis Services Program, ensuring the delivery of high-quality, recovery-oriented, trauma-informed behavioral health crisis intervention services. This position provides direct supervision to Crisis Services staff while ensuring compliance with CCBHC standards, Indiana Division of Mental Health and Addiction (DMHA) regulations, Medicaid requirements, CARF standards, and organizational policies. The Supervisor, Crisis Services promotes excellence in patient care through leadership, coaching, performance management, quality improvement, and collaboration with internal and external partners. This position assists the Director of Crisis and Addiction Services in maintaining a safe, efficient, and clinically effective crisis continuum that operates twenty-four (24) hours per day, seven (7) days per week. ESSENTIAL DUTIES AND RESPONSIBILITIES Clinical Leadership Supervise the daily operations of Crisis Services. Provide clinical consultation and guidance to crisis staff regarding assessments, interventions, and disposition planning. Review clinical documentation for quality, accuracy, and compliance. Monitor adherence to evidence-based practices and trauma-informed care. Assist with high-risk case consultations and crisis debriefings. Participate in multidisciplinary treatment planning as appropriate. Ensure continuity of care through effective coordination with outpatient providers, hospitals, law enforcement, schools, EMS, and community agencies. Staff Supervision Provide direct supervision to assigned Crisis Services staff. Conduct orientation, coaching, mentoring, and ongoing professional development. Complete performance evaluations within established timelines. Monitor staff productivity and quality metrics. Address attendance, performance, and disciplinary issues in accordance with Human Resources policies. Operational Management Coordinate daily workflow and staffing assignments. Monitor service utilization and patient flow. Assist with program development and implementation of new crisis initiatives. Participate in emergency preparedness planning. Monitor inventory and operational needs of the Crisis Department. Compliance and Quality Assurance Ensure compliance with: CCBHC requirements CARF Accreditation Standards Indiana DMHA regulations Medicaid documentation requirements HIPAA regulations OSHA standards Joint Commission standards (if applicable) Edgewater Health policies and procedures Conduct routine chart audits. Monitor quality indicators and performance improvement initiatives. Maintain required reports and statistical data. Collaboration Serve as a liaison between Crisis Services and other Edgewater Health programs. Collaborate with Primary Care, Residential Services, Family & Youth Services, Addiction Services, and community stakeholders. Foster positive relationships with hospitals, law enforcement, EMS, schools, mobile crisis teams, and community providers. Administrative Responsibilities Monitor departmental productivity and performance indicators. Assist with budget planning and resource management. Support grant initiatives and reporting requirements. Participate in policy and procedure development and revisions. Direct Patient Care As needed, the Crisis Services Supervisor may: Perform suicide and violence risk assessments. Coordinate emergency psychiatric evaluations. Knowledge of suicide risks assessment and safety planning. Knowledge of trauma-informed care. Strong organizational and time management skills Proficiency with Microsoft Office and electronic health record systems. Ability to travel between Edgewater Health locations and community sites as needed. Ability to analyze productivity and quality data. Master's degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, Behavioral Health, or another closely related behavioral health field. Experience with electronic health records. SUPERVISORY Reports To: Director, Crisis Services and Addiction Services Supervise: Crisis Clinicians, Crisis Care Coordinators, Crisis Specialists, Peer Support Specialist, and other assigned Crisis Services staff. CORE COMPENTENCIES Leadership Integrity Professionalism Accountability Compassion Teamwork Communication Critical Thinking Customer Service Cultural Competence Adaptability Problem Solving PERFORMANCE EXPECTATIONS Success in this position will be measured by: Quality and timeliness of clinical documentation. Compliance with regulatory standards. Productivity and departmental performance metrics. Patient satisfaction and quality outcomes. Ability to work in community locations and residential facilities. May require evenings, weekends, holidays, and on-call responsibilities. Ability to use standard office equipment including computers, phones, and copiers. Work is performed primarily in a behavioral healthcare setting with frequent interaction with potential exposure to individuals experiencing psychiatric crisis or aggressive behaviors. Employment Type: Full Time