Collections Representative

Financial Services Representative

Reporting to Regional Credit & Collections Manager, the Financial Services Representative is responsible for managing a portfolio of customer accounts to ensure collection and resolution of past due customer invoices. They will manage order holds, collect receivables, monitor risk and make decisions/recommendations regarding risk reduction strategies. They will assess credit worthiness for existing customer accounts. The specialist will demonstrate a customer-focused mindset and build relationships with both internal and external customers to help grow responsible sales for the organization and deliver world-class customer experience.

Responsibilities Include:

• Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails.
• Identify problem accounts, write-offs, and related adjustments and work until resolution; Provide impactful proactive action plans via frequent monitoring of past due percentages.
• Negotiating payment arrangements to help customers and the customer reach resolutions to delinquent invoices and disputes; Create and execute strategic action plans to enhance cash flow timeliness
• Work collaboratively with various departments internally (Sales Regions, Customer Service, Field Operations, Accounting, Tax and Treasury) to resolve issues, improve processes, and manage customer accounts to expedite collections from customers in assigned portfolio; Collaborate closely with the business operations team on customer billing issues including contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions; Work closely with Customers and Cash Applications Department to resolve open credits & refunds; Perform root cause analysis, drives process improvement to ensure further process efficiencies.
• Manage compliance with required internal controls and departmental procedures.
• Analyze customer information to establish credit risk and present recommendations
• Manage and make a decision on new orders on credit hold by analyzing customer accounts and collection history to determine risk to business; Utilize this process to build relationships with customers and push other offerings to support their business (bill pay portal, electronic statements, credit reviews, etc.)
• Identify improvements across credit processes; Lead initiatives to improve DSO, involving various internal stakeholder groups
• Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)

The ideal candidate will have:

• Education: Bachelor's Degree (Accounting/Finance) preferred, not required
• Experience: 5+ years of B2B Collections work experience & sound knowledge of order-to-cash process.
• Ability to quickly build rapport with customers externally and stakeholders internally.
• Highly organized and able to work independently; Adaptable to change in a fast-paced environment; Ability to rapidly solve complex problems.
• Customer focused mindset; Strong, professional communication skills and client‐facing presence
• Think strategically and innovatively: Identify and act on ideas which further the Company's strategic goals and business plan
• Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook) required.

Compensation & Benefits:

The pay range for this for this role is $29.00 to $31.00 per hour. This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Imperial Brady:

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.