Product Owner - Claims Management

Product Owner

Collaborate closely with development, QA, UX, and other cross-functional teams to ensure deliverables meet customer and business expectations.

Engage directly with customers and internal stakeholders to elicit and understand business needs, pain points, and desired outcomes.

Translate customer needs and business objectives into well-defined epics and user stories, including clear requirements, acceptance criteria, and business value.

Triage feedback and work to resolve any issues arising from newly released products and features

Prioritize the product backlog based on business value, customer impact, and development capacity, ensuring alignment with strategic goals.

Apply critical thinking to assess trade-offs between development effort, customer value, and technical feasibility.

Maintain and prioritize the user story backlog and work with development, architecture/IT, and stakeholder teams to refine user stories to meet the Definition of Ready

Work with the scrum team to ensure all tasks are completed and the committed objectives are achieved

Work with product teams to plan and execute the launch of new products and significant features, taking into consideration any interdependencies

Participate in agile ceremonies including sprint planning, backlog refinement, reviews, and retrospectives

2+ years of experience in product ownership with knowledge of agile/scrum principles and practices

Healthcare revenue cycle experience

Strong skills in creating detailed requirements, user stories, and acceptance criteria.

Provide timely and accurate updates to product leadership and client(s)

Strong analytical and critical thinking skills to solve complex business problems.

Provide guidance and direction to the technology teams during the development cycle and participate in all scrum ceremonies. Be available and ready to make quick, well-informed team-level decisions on behalf of stakeholders and the business

Excellent written and verbal communication skills, excellent inter-personal skills with the ability to bridge business and technical environments, and ability to build professional relationships

Ability to quickly learn complex systems and understand product architecture and development frameworks.

Bachelor's degree in a related field

Certified Scrum Product Owner (CSPO) or similar agile certification.

Experience working directly with healthcare providers, payers, or RCM vendors.

Experience in Agile Scrum and/or SAFe development methodologies

Healthcare revenue cycle management knowledge specifically related to claims management

Knowledge of healthcare EDI transactions including 837, 835, 276/277, 270/271, and 275 EDI transactions

Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities

Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations