IT Triage & Customer Support Technician

LightEdge Solutions, Inc.

A leading managed IT service provider in Des Moines, Iowa is seeking a Triage Technician to serve as the initial point of contact for clients experiencing technical issues. The ideal candidate should possess a high school diploma, demonstrate empathy and strong communication skills, and have a problem-solving mindset. Responsibilities include monitoring customer systems and accurately documenting interactions. This position provides an opportunity to contribute to outstanding customer experiences in a collaborative environment. #J-18808-Ljbffr LightEdge Solutions, Inc.

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the IT Triage & Customer Support Technician in Des Moines, IA vacancy

Customer-Focused IT Incident Triage Specialist
Lightedge is seeking a Triage Technician in Des Moines, Iowa. This role involves being the first responder for customer requests and system alerts, effectively managing escalations,... ...skills, and have a basic understanding of IT services. Preferred skills include experience...
Suggested
Lightedge
Des Moines, IA
15 hours ago
Customer Support Analyst (5312)
$71k - $100k
...management application, providing responsive support, clear communication, and operational... ...into actionable insights. The position is customer-facing and requires strong communication... ...expectations, and ensure resolution Intake, triage, and respond to service desk tickets...
Suggested
Contract work
Work experience placement
H1b
Work at office
SMX Corporation
Des Moines, IA
6 days ago
Internet Technical Support Representative I
$15 - $16 per hour
...Position: Internet Technical Support Representative I Who we are: Since 1995, Mediacom Communications has become a coast... ...in a call center environment assisting internet and phone customers with technical service-related problems including hardware and...
Suggested
Work experience placement
Work at office
Work from home
Relocation package
Flexible hours
Shift work
Weekend work
Afternoon shift
Mediacom Communications
West Des Moines, IA
2 days ago
Customer Support Analyst
...Customer Service Analyst SHAZAM recognizes that financial institutions build better communities, and this drives our passion to... ...position, you will be responsible for providing quality customer support as it relates to customers' use of the Teller and Account Launch (...
Suggested
Temporary work
H1b
Work at office
Local area
Flexible hours
SHAZAM
Des Moines, IA
2 days ago
Technical Support Representative
$37.06k - $52.94k
...experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of... ...to communicate, prioritize, and advocate on behalf of the customer. The Technical Support Representative must communicate action...
Suggested
Full time
Internship
Local area
Remote work
Worldwide
Flexible hours
EBSCO Information Services
Des Moines, IA
4 days ago
Desktop Support Analyst
...provides hardware, software, and application support for Windows and Mac devices and conducts... ..., this role will respond to and solve customer support incidents using appropriate ITSM... ...with required security standards Support IT infrastructure project tasks and continue...
Avance Consulting
Pleasant Hill, IA
1 day ago
Service Desk Support Analyst
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT environments. This entry-level role involves handling incidents, requests, and changes using ITIL best practices, managing tickets in ServiceNow...
Hourly pay
Temporary work
Work at office
Remote work
Relocation
Cognizant
Des Moines, IA
1 day ago
IT EUC Support Analyst
We are seeking an experienced and customer-focused IT EUC Support Analyst to join our IT team in West Des Moines, IA. This role is responsible for providing advanced end-user computing support for both on-site and remote employees by troubleshooting hardware, software,...
Work at office
Remote work
Paragon IT Professionals
West Des Moines, IA
4 days ago
Field Application Specialist, Clinical Lab &Transfusion Medicine, Iowa
$80k - $98k
...culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build... ...solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing...
Local area
Remote work
Work from home
Home office
Night shift
QuidelOrtho
Des Moines, IA
6 days ago
Technical Partner Support Specialist
...As a Technical Partner Support Specialist, you will serve as a dedicated resource supporting partners, funeral home customers, and agents using the company's digital platforms. Your role... ...and error codes, and escalate defects to IT/Product teams. Act as a liaison...
Casual work
Currently hiring
Work at office
Work visa
Homesteaders Life
West Des Moines, IA
6 days ago
Support Engineer
$21.97 - $42.88 per hour
...Job Description Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville... ...serve as a primary point of contact for customers, delivering post-sales support,... ...in customer support, technical support, IT services, or healthcare industry ~ Bachelor...
Hourly pay
Temporary work
Flexible hours
Weekend work
3 days per week
Oracle
Des Moines, IA
3 days ago
Case Processing Specialist II/ENHD Support Analyst
...Helpdesk (ENHD) at Accenture plays a vital role in supporting the Centers for Medicare & Medicaid Services (CMS) by triaging inbound calls from employers who receive... ...role is well‑suited for individuals with strong customer service skills and experience working with...
Contract work
Remote work
Afternoon shift
ASM Research, An Accenture Federal Services Company
Des Moines, IA
3 days ago
Service Desk Shift Supervisor
$67.9k - $132.5k
...receive timely, high-quality support for incidents and service requests... ...consistently met in a federal IT environment. The supervisor... ...on troubleshooting practices, customer service, and adherence to... ...shift, including ticket intake, triage, documentation, and resolution...
Contract work
Work at office
Shift work
ASM Research, An Accenture Federal Services Company
Des Moines, IA
3 days ago
Senior Manager-Frontline Support Engineering
$106.61k - $284.28k
...7 CVS Health as a Sr. Manager, Frontline Support Engineering to lead our organization's efforts... ...leading and scaling a high-performing customer and/or technical support organization.... .... Preferred Qualifications Experience in IT, SRE, DevOps, or Software Engineering. Experience...
Hourly pay
Full time
Temporary work
Work experience placement
Local area
Stryker
Des Moines, IA
1 day ago
AI Technology Support Engineer/Analyst
...We are seeking a highly skilled and motivated AI Technology Support Engineer/Analyst to join our dynamic team. The ideal candidate... ...with cross-functional teams to enhance product performance and customer satisfaction. Key Responsibilities: Provide technical support...
Hourly pay
Contract work
Local area
Amentum
Des Moines, IA
4 days ago
IT Service Desk Manager
Overview Kemin is seeking an IT Service Desk Manager to join... ...develop a team of help desk technicians, maintain service levels, and... ...to continuously improve our support operations. It is required this... ...help desk ticketing systems and customer support software. Proven...
Second job
Local area
Worldwide
Kemin Industries
Des Moines, IA
2 days ago
Field Service Technical Specialist
$26.32 - $31.57 per hour
...team. This is an excellent entry-level opportunity for a motivated and hard working individual to start at the ground level of supporting customers and end-users and becoming an expert on Ziegler technology and equipment products. This position is responsible for...
Full time
Temporary work
Ziegler Cat
Des Moines, IA
15 hours ago
Partner Tech Support Engineer (Hybrid)
Homesteaders Life Company in West Des Moines, Iowa, is seeking a Technical Partner Support Specialist who will provide frontline technical support for partners and funeral home customers. Responsibilities include diagnosing technical issues, guiding users through digital...
Homesteaders Life Company
West Des Moines, IA
3 days ago
Senior Member of Technical Staff - DevOps (US Citizen Required)
$79.2k - $178.1k
...consistency across environments. Apply AI tools to support coding, debugging, alert/incident triage, and operational insights (AIOps-aligned workflows... ...to meet changing needs. Disclaimer: Certain US customer or client-facing roles may be required to comply with...
Temporary work
Flexible hours
Oracle
Des Moines, IA
2 days ago
Support Analyst II
...LD1 #LI-HYBRID Responsibilities As a Support Analyst II, you will provide support and... ...support for both our internal and external customers. You'll also provide support via... ...Serve as a liaison between user groups and IT staff. * Work with customers and business...
Full time
Work at office
Remote work
Worldwide
W. R. Berkley
Urbandale, IA
4 days ago
Technical Analyst 4-Support
$33.37 - $71.3 per hour
...Job Description As a member of the Support organization, you will be the primary point of contact for customers, providing technical assistance via phone and web portals. You will troubleshoot Oracle Life Sciences Safety products, ensuring high-quality support while...
Hourly pay
Temporary work
Flexible hours
Oracle
Des Moines, IA
6 days ago
Principal Member of Technical Staff - US Citizenship Required
$96.8k - $223.4k
...strategy for Oracle Health while building out a complete platform supporting modernized, automated healthcare. This is a net new line of... ...lifecycle events. Our platform provides consistent customer experience across management operations while providing mission...
Temporary work
Flexible hours
Oracle
Des Moines, IA
6 days ago
Service Desk Agent II
$52.9k - $68.69k
...Position Overview The Customer Service Representative provides first-level technical support for users of enterprise IT services in a highly regulated government environment, serving as the primary point of contact for incidents and service requests. The role gathers...
Contract work
Work experience placement
Work at office
Remote work
ASM Research, An Accenture Federal Services Company
Des Moines, IA
3 days ago
IT Technical Support Representative
...The Weitz Company is hiring an Information Technology (IT) Technical Support Representative (TSR) to serve as the front-line contact for IT... ...providing an excellent level of service to internal and external customers, this could be a great role for you! The Weitz Company...
Temporary work
For contractors
Work at office
Remote work
1 day per week
The Weitz Company / Contrack Watts, Inc.
Des Moines, IA
4 days ago
Part-Time Bilingual (Italian/English) Service Desk Analyst
$18 per hour
...requests from associates and vendors, and providing the technical support and customer service needed to solve requests. This position is part-time... ...-time and remote . What You'll Do Provide General IT end-user support Utilize excellent customer service skills...
Hourly pay
Part time
Work at office
Local area
Remote work
Worldwide
Weekday work
CAI
Des Moines, IA
6 days ago
Service Desk Analyst
$21 per hour
...looking for a Service Desk Analyst to assist customers with computer and application issues,... ...Do Provide first-response help desk support to customers and end users Troubleshoot... ...Support AOC business applications and IT operations activities Provide site support...
Hourly pay
Full time
Contract work
Work at office
Remote work
Worldwide
CAI
Des Moines, IA
2 days ago
Bilingual Tier 1 Service Desk Representative
...Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish inbound calls for NSHD. As a Tier 1 SDR, you will assist customers by answering questions, assisting them with filing a complaint or providing status updates...
Contract work
Remote work
Shift work
ASM Research, An Accenture Federal Services Company
Des Moines, IA
2 days ago
VDI & Desktop Support Engineer (Windows/Mac)
...providing hardware, software, and application support for both Windows and Mac devices. The... ...with security standards and resolving customer support incidents. Candidates should have... ...concepts. Join our team to support ongoing IT projects and enhance end-user technology...
Avance Consulting
Pleasant Hill, IA
1 day ago
Sr Project Team Support Engineer
Position Overview The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable,...
Local area
Remote work
Night shift
Fujifilm
Des Moines, IA
15 hours ago
IT Service Desk (ITSD) Analyst
...IT Service Desk Analyst We currently have job openings with one of our Direct Client and need IT Service Desk (ITSD) Analyst. This... .... This is NOT a hands on tech role. This is a phone-based, customer service oriented role for tech issues with internal users. Additionally...
Contract work
Work at office
Immediate start
Pyramid Consulting
Des Moines, IA
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Triage & Customer Support Technician. Be the first to apply!