Computer Technician I

Please see Special Instructions for more details. Applicant is to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance or questions, please contact Human Resources at View phone number on click.appcast.io, Monday through Friday between the hours of 8:00 AM and 5:00 PM. Position Information Position Information (Default Section) Posting Number Posting Number Staff_0403530 Classification Title Classification Title Staff Working Title Datatel Position ID NEAD5COMTECH1B Annual Hours Annual Hours 2080 Hours Placement Range Placement Range $18.32 - $19.24 Position Type Position Type Regular Job Category Job Category Non-Exempt General Description The Computer Technician I provides best in class technical support for campus technology systems across instructional labs, classrooms, administrative offices, and student service areas. This role supports the college’s academic mission by ensuring reliable access to computers, printers, software, classroom technology, and network-connected devices. The technician responds to service requests via phone, ticket, email, or in person, performs equipment installations and maintenance, and assists with campus-wide technology deployments under the supervision of senior technical staff. Reports To Reports To Coordinator of Endpoint Support What position(s) reports to this position? None (1) One year of experience maintaining Windows OS compatible computer hardware, peripherals and software. Valid driver’s license (if required for multi-campus support). Required Knowledge, Skills & Abilities Knowledge of: Windows operating systems Microsoft Office Suite Computer hardware components Microsoft 365 applications Ability to troubleshoot common desktop and software issues. Strong customer service and communication skills. Strong organizational and time-management skills. Ability to work independently on routine assignments. Ability to prioritize tasks during high-demand periods (semester start). Strong interpersonal skills when working with faculty in instructional environments. Understanding of the importance of uptime during instructional hours. Commitment to supporting student success through reliable technology services. Physical Demands/Working Conditions PHYSICAL / MENTAL DEMANDS AND WORKING CONDITIONS : Medium work: This position requires the person to occasionally exert up to 50 pounds of force and frequently exert up to 20 pounds of force and/or up to 10 pounds of force constantly to grasp, lift, carry, push, pull, or otherwise move objects. This position requires the person to frequently move about the various OCCC campuses. This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, vendors, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations. This position requires the person to frequently remain in a standing and stationary position. This position requires the person to frequently operate a computer, other office machinery, and mobile devices to perform the essential functions of the position. This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers. This position requires the person to occasionally ascend/descend stairs, a ladder, scaffolding, ramps, poles, etc. to perform the essential functions of the position. This position requires the person to frequently position self to move, lift, push, pull, work on, or operate and/or inspect equipment. This position requires the person to use upper and lower body to exert force up to 50 pounds to grasp, push, pull or lift materials or equipment. This position requires the person to frequently position self to access materials that may be above head or at ground level. This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations. This position’s essential functions are performed both indoors and outdoors. This position requires the person to occasionally perform essential functions in narrow aisles or passageways. Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Work may be performed during normal office hours; work hours may be altered at the discretion of the Coordinator of Desktop Support; and occasional evenings and weekends may be required. Preferred Qualifications Experience supporting technology in higher education. Familiarity with: Active Directory Endpoint management tools (e.g., Intune, SCCM ) Imaging systems Helpdesk/ticketing platforms Basic AV classroom systems CompTIA A+ certification or ability to obtain within one year. One (1) year of experience working Macintosh OSX and with installing, troubleshooting. Required Training Quarterly compliance training as assigned by institution Work Hours Scheduled anytime Monday – Friday, 7 AM – 6 PM (hours varied based upon the needs of the college to total a 40 hour work week) Works hours may be altered at the discretion of the Director of Technology Support Services. Occasional evenings and weekends is required. Department Department Desktop Support Job Open Date Job Open Date 08/12/2026 Job Close Date Open Until Filled No HR Contact HR Contact Beth Holmes Special Instructions to Applicants Applicant is to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. Job Duties Job Duties (Position Specific) To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. Job Duties (Duties Assignment Statement) Provide Tier I technical support for faculty, staff, and students. Respond to and resolve helpdesk tickets in a timely manner. Install, configure, and maintain desktop and laptop computers (Windows and macOS). Troubleshoot hardware issues including hard drives, memory, monitors, docking stations, and printers. Install and support approved academic and administrative software. Image, deploy, and refresh institutional computers. Support classroom technology including projectors, instructor podiums, interactive displays, and basic audio systems. Maintain and support computer labs and specialized instructional spaces. Perform password resets and basic account management within Active Directory/Azure AD. Assist with basic network troubleshooting (wired and wireless connectivity). Perform equipment moves, adds, and changes ( MAC work). Maintain accurate inventory records and asset tagging of technology equipment. Document technical issues, resolutions, and service activities in the ticketing system. Assist with semester startup preparations and technology transitions. Answers calls and provides operational support for the Help Desk to ensure that end-user problems are resolved in a timely and effective manner. Support campus-wide technology projects and device rollouts. Escalate complex technical issues to senior technicians or network administrators. Provide professional, courteous customer service in classroom and office environments. Follow established IT security policies and procedures. Participates in on-going training as recommended by the Coordinator, Desktop Support or Director, Technology Support Services. Perform other duties as assigned to support college technology operations. Job Duties (Safety / Policy & Procedures) Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures. Contribute to a safe educational & working environment. Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others. Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices. Participate in all applicable OCCC emergencies, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur. Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have at least one year experience maintaining Windows OS compatible computer hardware, peripherals and software? Yes No * Please briefly explain your experience maintaining Windows OS compatible computer hardware, peripherals and software. (Open Ended Question) * Have you attached all required documents? Yes No #J-18808-Ljbffr