Support Technician, Device Repair (226 Days) Bond Funded

Support Technician, Device Repair

Diagnose hardware failures on laptops, Chromebooks, tablets, and other district devices. Evaluate damaged devices to determine repair viability. Perform repairs including screen replacements, keyboard replacements, motherboard swaps, charging port repairs, battery replacements, and casing repairs. Salvage usable parts from non-repairable devices to support repair operations, and utilize harvested components from non-repairable devices when appropriate to reduce costs. Install and test newly purchased replacement parts as needed. Track repair metrics, cost savings, and inventory recovery efforts. Ensure repaired devices meet operational and quality standards before redeployment. Test devices after repair to confirm full functionality. Ensure devices are updated with required district applications and security settings. Maintain an organized repair workspace and proper handling of electronic components. Support inventory preservation initiatives through repair and refurbishment efforts.

Required High School Diploma or GED. Required Entry Level Direct - One year experience in technical support and hardware and software troubleshooting. Experience in hardware and software troubleshooting. Strong documentation and inventory tracking skills. Ability to work efficiently in high-volume repair environments. Strong troubleshooting and diagnostic abilities. Knowledge of laptop and Chromebook hardware components. High-level attention to detail. Ability to lift and move equipment up to 50 pounds.

Work Locations: Edtech-Business Services 5501 LYNDON B JOHNSON FREEWAY SUITE 1100 Dallas 75240

Job: Desktop Support Technician Full-time

Minimum Salary: 45,200.00 Median Salary: 55126.00