Member Team Lead

Position Summary Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines, ensuring compliance with company policies and procedures supporting the Open Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. What you’ll do Communicates and supports membership by providing information on membership types, programs and benefits to current and prospective members; processes memberships, upgrades and credit accounts; encourages membership renewals; participates in sales and marketing events; completes and maintains marketing recaps and other required documentation; strives to meet membership goals and promotes the value of Sam’s Club products and services. Provides and ensures member service by acknowledging the member and identifying member needs; assists members with purchasing decisions; locating merchandise; providing guidance and support to members regarding self‑service technology; assisting members with transactions utilizing registers or self‑checkout area and ensuring club pick‑up orders are filled. Oversees assigned area of responsibility by handling claims and returns, zoning the area, arranging and organizing merchandise, identifying shrink and damages, organizing and maintaining availability of carts/flatbeds; assists members with transporting items utilizing cart retrieval equipment according to company policies and procedures and maintaining parking lot cleanliness. Completes accounting records, files transactions and other required documentation by following accounting office procedures; provides funds for proper register operation; creates and interprets financial analysis reports; assists with accounting‑related investigations; prepares daily deposits; prepares and oversees Cash Fund Transfers; investigates overages and shortages in cash register drawers and accounting office and maintains confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners; analyzes and applies information from multiple sources; monitors progress and results; identifies and addresses improvement opportunities; demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity; implements related action plans using the Open Door Policy; assists management with correcting ethical and compliance issues and problems; leads and participates in teams by using and sharing resources, information and tools; determines customer needs and business priorities; coordinates and executes work assignments; provides advice, feedback and support to ensure timelines and work quality are achieved; models and helps others adapt to change or new challenges. Respects the Individual by embracing differences in people, cultures, ideas and experiences; creates a workplace where associates feel seen, supported and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent; works as a team; builds strong and trusting relationships; communicates with impact, energy and positivity to motivate and influence; strengthens the team by helping develop and mentor others; recognizes others contributions and accomplishments. Acts with Integrity by maintaining and promoting the highest standards of integrity, ethics and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us; acts in a self‑less manner, self‑aware, honest, fair and transparent. Serves our Customers and Members by delivering results while putting the customer first; makes decisions based on reliable information; balances short‑term and long‑term priorities; considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strives for Excellence by displaying curiosity and a desire to learn; taking calculated risks and demonstrating courage and resilience; driving continuous improvements; being open to and using new technologies and skills; supporting others through change. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty and voting. You will also receive PTO and/or paid‑parental leave that can be used for vacation, sick leave, holidays or other purposes. The amount you receive depends on your job classification and length of employment. 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Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart at . The hourly wage range for this position is $21.00 to $29.00*. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications 6 months retail experience including operating front‑end equipment (for example, cash register) AND 6 months customer service experience. Must be 18 years of age or older. Preferred Qualifications Leading a front‑end team; supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. Location Primary Location: 745 W EL CAMINO ALTO ST, SPRINGFIELD, MO 65810-1800, United States of America. Drug‑Free Workplace Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr