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Operations & Customer Experience Manager

$32 - $40 per hour

LHH

Winston Salem, NC

LHH is working with a client in Greensboro searching for a Operations & Customer Experience Manager to join their team! This role will be onsite M-F 8-5, contract-to-hire paying $32-40/hr. based on experience. This position will be focused on overseeing administrative and customer-facing operations throughout a territory. Must have prior experience in leadership and resolving escalated customer issues to be eligible for this role.

The following information aims to provide potential candidates with a better understanding of the requirements for this role.

Responsibilities:

  • Oversee a team of Customer Service Coordinators and Permit Technician within immediate territory
  • Collaborate with leadership closely to identify challenges, areas for improvement, daily/weekly/monthly objectives, etc.
  • Manage internal dashboard and metrics to track each phase of project to completion
  • Act as point of contact for internal employees regarding escalated customer issues and work with Director of Operations to identify a solution
  • Ensure consistent customer contact throughout project lifecycle
  • Identify areas for performance and process improvement
    • xhyhwjd

Qualifications:

  • Prior experience managing a team and owning a process
  • Experience handling escalated customer issues
  • Must have strong communication skills
  • Ability to prioritize, multi-task and shift immediate focus throughout the day
  • Adaptable to change
Apply
Vacancy posted 12 days ago
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