Account Manager

Account ManagerRole: Account ManagerCommitment: Full TimeReports To: Director, Strategic AccountsLocation: Remote (East Coast Time Zone)Travel: Once per quarter for team meetings, tradeshows, and customer visits.Tech Stack: G-Suite, Slack, Zoom, Salesforce, Salesforce QtC, HubSpot, Jira, Confluence, Gainsight, Calendly, GrooveAbout AddigyAddigy is a fast-growing SaaS company empowering IT professionals to manage Apple devices at scale. Our platform enables organizations and Managed Service Providers (MSPs) to monitor, secure, and manage macOS, iOS, and iPadOS devices in real time through a single, intuitive interface. We are guided by three core values: Humble – outcomes over ego, every time; Hungry – relentless in our pursuit of progress; and Smart – we're curious, we dig, we never stop learning.The OpportunityAccount Managers at Addigy are responsible for driving revenue growth and retention within a portfolio of assigned accounts. This role combines proactive account management with a keen focus on maximizing customer lifetime value through high-impact engagements and tailored growth strategies.This is a revenue-carrying role — you own expansion, renewals, and long-term relationship health across your book of business. You'll also be expected to lean into AI-powered workflows, actively using tools like Claude and others to work smarter and move faster every day.Why This Role Is ExcitingOwn a real book of business – You'll drive expansion and renewal revenue with a portfolio of accounts, with a clear path to impact from day one.AI-forward team – Addigy actively encourages using AI tools in everyday workflows — this isn't optional, it's part of how we work.Strategic, not transactional – You'll build trusted, long-term partnerships and shape how customers grow with Addigy over time.What You'll DoRevenue & ExpansionIdentify and pursue upsell and cross-sell opportunities through a deep understanding of each customer's goals and needsBuild compelling cases for product extensions or enhancements, driving adoption and revenue growth within your accountsSuccessfully renew customer contracts and consistently meet or exceed expansion revenue targetsRelationship ManagementMaintain high-touch, strategic relationships with key stakeholders, ensuring Addigy's solutions remain integral to their successAct as an advocate for the customer within Addigy, collaborating cross-functionally to align resources that support growth initiativesBuild long-term, trust-based relationships that consistently reinforce Addigy's value propositionStrategic Account PlanningDevelop targeted account plans with specific actions and timelines for growthUse data-driven insights to identify high-potential accounts and tailor engagement strategies that maximize lifetime valueEstablish a structured cadence of check-ins and strategic reviews to drive engagement, expansion, and retentionCustomer EngagementRegularly showcase Addigy's impact through QBRs and routine calls, keeping a consistent focus on measurable outcomesAnticipate potential challenges and proactively manage risks to maintain customer satisfaction and loyaltyLeverage AI tools (Claude and others) to enhance research, personalization, and workflow efficiencyWhat Success Looks LikeIn the first 90 days, you will:Develop and execute strategic account plans focused on identifying and achieving expansion revenue targetsPrioritize high-impact onboarding and relationship-building activities that position Addigy as a trusted partnerIdentify cross-sell and upsell opportunities early in the customer journeyEstablish a structured cadence of check-ins and strategic reviews across your portfolioWhat You BringRequiredProven experience in account management or customer success with a track record of meeting or exceeding revenue targets in SaaS or technologyExperience selling into or managing existing customers where MSPs were the target audienceDemonstrated ability to build and maintain influential, trust-based relationships that support revenue growth and retentionProficient in creating account strategies informed by customer data, using a methodical approach to expand accounts and secure renewalsStrong problem-solving skills with a proactive approach to identifying challenges and facilitating solutionsPreferredFamiliarity with Apple device management, MDM, RMM, or endpoint security solutionsExperience with Salesforce (including QtC), Gainsight, or similar CS/CRM toolingComfort using AI tools (Claude or similar) in day-to-day workflowsWho You AreRevenue-Minded – You think like an owner, consistently looking for ways to grow accounts and demonstrate valueRelationship-Driven – You build genuine, long-term partnerships — not just transactional check-insStrategic Communicator – Skilled at aligning conversations and presentations with customer goals and clearly demonstrating the value of expanding their investmentProactive & Analytical – You anticipate challenges before they escalate and use data to guide your account strategyCompensation includes a competitive base salary and commission structure commensurate with experience. Full details will be shared during the interview process.Addigy is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made on the basis of qualifications, merit, and business need.