Restaurant Operations Manager

Restaurant Operations Manager

Upstream Hospitality Group is a growing restaurant group with multiple hospitality concepts across Long Island, NYC, and beyond. We are excited to share that we are growing our Tap Room concept across Greater Long Island and NYC, and we are looking for experienced Restaurant Operations Managers to join our team. We are seeking hands-on, guest-facing restaurant leaders who are passionate about hospitality, team culture, and strong daily operations. This role is ideal for hospitality professionals who enjoy leading from the floor, supporting both FOH and BOH teams, creating great guest experiences, and helping bring the Tap Room culture to life as we continue to grow.

Key Responsibilities

• Lead and support daily restaurant operations to ensure smooth shift execution.
• Be visible and guest-facing during service, creating a positive and consistent guest experience.
• Maintain Tap Room standards for hospitality, food quality, cleanliness, safety, and service.
• Coach, train, and develop team members through daily feedback and hands-on leadership.
• Support kitchen operations, including line readiness, ticket times, prep standards, food quality, sanitation, and communication between FOH and BOH.
• Respond quickly and professionally to guest and team member concerns.
• Monitor labor, staffing, sales, and overall shift performance.
• Support cash handling, deposits, manager paperwork, and required administrative tasks.
• Assist with hiring, onboarding, training, and developing team members.
• Communicate maintenance issues, operational needs, and service opportunities to the General Manager and leadership team.
• Ensure company policies, safety standards, and compliance expectations are followed.

Ideal Candidate Background

• Experience in fast casual, full-service, or high-volume restaurants preferred.
• Brings a strong passion for hospitality and understands how guest-facing leadership supports Tap Room culture.
• Strong understanding of both front-of-house and kitchen operations.
• Strong communication, coaching, and problem-solving skills.
• Ability to support, motivate, and hold team members accountable.
• Food safety knowledge or certification preferred.
• Flexible schedule required, including nights, weekends, and holidays.

What Success Looks Like

• Tap Room culture is represented through genuine hospitality, teamwork, pride, and a strong guest-first approach.
• Daily shifts run smoothly with strong communication between FOH and BOH.
• Team members are coached, supported, and held accountable to Tap Room standards.
• Food quality, service standards, cleanliness, and safety expectations are consistently maintained.
• The restaurant is prepared for service, with strong line readiness, staffing, and operational execution.
• The Restaurant Operations Manager is a visible, hands-on leader who supports the team and helps the business grow.

Compensation & Benefits

• 401(k) with company match
• Health Care Benefits: Medical, Dental, Vision
• Paid time off
• Flexible scheduling
• Complimentary team member meals
• Employee discounts
• Opportunities for advancement

Compensation: $68,000.00 - $72,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We're Always Accepting Applications At Tap Room, we're always looking for great people to join our team! All positions you see posted here are open for applications year-round. Even if we're not actively hiring for a specific role, we encourage you to apply anytime.

Please note: Submitting an application means your information will be added to our applicant tracking system. While you may not hear from a hiring manager right away, we review all submissions and will be in touch if we'd like to invite you for an interview.

Tap Room began in 2011 with two bartenders—James Bonanno and David Johnson—who shared a vision: to build more than just a bar, but a place where great food, craft beer, and genuine hospitality brought people together. What started as a single neighborhood spot in Patchogue has grown into a fast-growing hospitality group with multiple locations across Long Island, known for its welcoming vibe, strong team culture, and consistent guest experience.

Our mission is to be your local casual gathering place for real food and craft beverages, and to meet friends and make new ones. At the core of everything we do are the values that define Tap Room and shape how we treat our guests, support one another, and grow our teams:

Quality – In all that we do.

Hospitality – Delivering experience.

Pride – Care about what you do and be proud of your actions.

Teamwork – Being there for each other to achieve our goals.

Say Yes – Decision-making to be accommodating to everyone in our business.

We're proud to attract hospitality-driven talent, from those building long-term careers in the industry to those who simply love the work and want to earn extra income doing what they enjoy.

Join the TapFam!