VP of People & Operations

The Vice President of People & Operations will help lead the organization’s strategic people management, board of directors’ functions, and manage our organization’s operations to advance our mission. The organization has grown substantially in the last four years, and this new role is key to helping us implement human resources and performance management systems that are fair and consistent. It includes training and identifying appropriate training for managers to support their individual and team members’ success, supporting internal talent development, rolling out our new performance management system and implementing performance evaluations consistently throughout the organization. The position is also responsible for carrying out the Boards strategic goals and operations, as well as leading the organization-wide operations team in the effective daily operations of our physical campus locations, including all internal events and meetings. The position will work closely with the VP of Organizational Systems and Strategy and the VP of Federal Programs and Impact to implement the goals and strategies of the organization while reinforcing our culture, values, and mission. This position will support the Executive, Senior, and Program Management teams in fostering an organizational culture of clarity, accountability, and talent development through growth mindset, aligned with our mission and vision. This position is responsible for board strategy and operations in alignment with the Executive team and the management of the Operations Team. Reports To: Chief Operating Officer FLSA Status: Exempt Major Responsibilities/Accountabilities: People Development Performance Management Design, implement, and maintain fair and consistent performance management systems and processes Partner with managers to conduct effective performance reviews and development conversations Provide coaching to leaders on addressing performance issues and recognizing high performers Talent Development Develop and support management implementation of Onboarding system and processes Identify skill gaps and training needs across the organization Develop and deliver training programs for current and future managers Create career development pathways and succession planning strategies Implement programs to retain and grow diverse top talent Strategic Human Resources Support Act as a trusted advisor to senior leaders on people-related matters in coordination with COO and Human Resources Manager Align human resources initiatives with business objectives and organizational strategy Analyze human resources metrics and trends to help inform Senior Management decision-making Drive consistency in human resources policies, procedures, and practices across departments Employee Relations In coordination with COO and Human Resources Manager, provide guidance on employee relations issues, conflicts, and workplace concerns Support organizational culture initiatives and employee engagement effortsEnsure compliance with employment laws and company policies Change Management Support implementation of organizational change initiatives Help managers and teams navigate transitions effectively Communicate changes clearly and address concerns Board and Operations Leads Operations Team (Ops) to effectively guide organization-wide operations and facilities to ensure day-to-day and long-term operational excellence in serving program team needs and physical campus. Working with the President and COO, evaluates internal systems and processes with regard to legal compliance, contract compliance, quality, consistency and efficiency; designs and implements systems that will allow for the orderly, timely and professional completion of tasks as requested in a fast-paced, time critical, multi-tasking environment; and work with the Operations team to develop standard operating procedures. Responsible for Operations annual budget and workplan Implementation in line with the strategic plan Perform staff management, including performance reviews and staff development. Leads the strategic coordination of the Board of Directors and board committees meetings, agendas and alignment with strategic plan goals under the direction of the CEO and COO, with support from the Manager of Office and Executive Operations. Support Executive and Senior Leadership teams in problem-solving and decision-making General Work closely with other members of the organization to advance and implement executive and organizational goals. Develop and maintain relationships across the organization as well as with key stakeholders, partners, and relevant external organizations. Ability to develop and execute global strategies in coordination with President and COO, as well as ensuring that how decisions may impact individual programs and/or external stakeholders has been considered. Ability to maintain composure and calm demeanor in stressful/high-pressure situations. The ability to exercise executive level discretion and confidentiality in all dealings. Must adhere to policies and procedures and regulatory guidelines including fair lending and ethical behavior. Performs other duties as assigned. Education and Experience Bachelor’s Degree preferred; equivalent experience will be considered. Minimum 7-10 years of people management, progressively responsible Human Resources responsibilities and business operations. Demonstrated ability to work collaboratively with internal and external stakeholders/customers. Proven managerial excellence in motivating, coaching and developing staff and teams. Skilled in performance management, training design, and talent development. Demonstrated experience working with boards of directors and executive leadership to execute decisions and follow through after meetings. Demonstrated high fluency with all programs in the Windows Office Suite. Commitment to organizational mission and confidentiality Demonstrated experience with public speaking. Qualifications Strong organizational skills, diligence, ability to timely manage multiple priorities and meet deadlines in a demanding environment. Strategic thinking with demonstraited organizational Intelligence for Implementing goals and strategies across the organizaiton. Self-motivated individual contributor as well as demonstrated manager and leader. Strong interpersonal skills, including working with diverse teams and across organizational functions. Ability to convey appropriate messages in a meaningful and compelling way to represent the Community Loan Fund through various forms of public engagement to diverse groups. Flexible and able to manage multiple priorities, both scheduled and ad hoc, in a dynamic organizational culture subject to ambiguous or uncertain external factors. Proven track-record of developing successful internal talent and supporting management and leadership growth. Advanced working knowledge of Microsoft Office programs (Work, Excel, Outlook, etc) Committed to the Community Loan Fund’s mission. Ability to maintain confidentiality. Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is regularly required to stand, walk, use hand to finger, handle, and reach with hands and arms above shoulder height, stoop, kneel, and crouch. Specific vision abilities required in this job include the ability to adjust focus between near and far. Ability to answer telephones and use standard office equipment (copier, fax, etc.). Ability to read, write, and understand and speak English clearly. Ability to use a computer for Community Loan Fund business. Ability to drive for extended periods, both day and night. Ability to walk for extended periods on various terrains. Ability to lift at least five pounds. Location: Concord, NH and hybrid (in office Tuesday and Wednesday; training will be in person) Salary range: $112,000 to $120,000 We are a team of creative thinkers and problem solvers. We love creating new opportunities and solutions for our neighbors to succeed. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee will be in an environment with a noise level that is usually moderate. About New Hampshire Community Loan Fund We believe in a Neighbors-Investing-in-Neighbors philosophy. Since 1983, we have provided systematically excluded people and communities with loans, coaching, and guidance that enables them to become economically secure. From helping people purchase manufactured homes, to strengthening small businesses and nonprofits, and supporting entire towns as they work to secure financing, our services support the security and growth of people and communities. We focus on four areas of community development finance: Affordable Homeownership Small Businesses & Nonprofits Small Towns & Municipalities Energy Efficiency Solutions To Apply If the description above is a good fit for your skills, abilities, and interests, we would love to hear from you! Please email us a resume with a cover letter to View email address on click.appcast.io with subject line of “VP of People & Operations #J-18808-Ljbffr Roc USA, Llc