Mainframe Entry Level Operator/Technician

Software Guidance & Assistance, Inc., (SGA), is searching for a Mainframe Entry Level Operator/Technician for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY.


This person will work 12 hour shifts: 3 days one week (Thursday, Friday, Saturday) & 4 days the next (Wednesday, Thursday, Friday, Saturday). Every Saturday is REQUIRED. This position is fully onsite during the week, Saturdays are remote.


Responsibilities :

• Work in the Command Center of a large, 24X7 multinational bank holding company where mainframe availability is mission critical.
• Will need the ability to work remotely using virtual connectivity techniques such as phone, chat, Teams and Zoom. Training will be supplied and extensive.

Required Skills :

• 1-2 years of experience
• Problem solver
  • Can work on their own. Solve problems. Interested in technology. Willing to learn and grow.
• AI experience and interest in it is needed.
• Microsoft Office Suite
• Strong English written and verbal skills (able to communicate to customers and stakeholders)
• Familiarity with Windows interface and toolsets.
• General Mainframe knowledge & Interest
• Strong general (soft)skills are required.
• The role requires the judicious exercise of privileged Mainframe access and rigorous adherence to security and operational policies.

Preferred Skills :

• Knowledge of IBM Z Mainframe and z/OS
• Knowledge of OS/390 Operations
• JCL and batch problem diagnostic skills
• Knowledge of Data Transfer protocols
• NDM, FTP
• Agile Training a plus
• Previous Financial Firm experience
• Knowledge of OPC/TWS
• Familiarity with Service-Now ticketing software
• Experience with Teams and Zoom
• Strong attention to detail.
• Strong English written and verbal skills (able to communicate to customers and stakeholders).
• Ability to digest security, cybersecurity, and policy training documents.
• Familiarity with Windows interface and toolsets.
• MS Excel, MS Word, and MS Outlook skills.
• Ability to create and improve technical procedural documentation.

By applying for a job with SGA, you agree to allow SGA to process your application for this and future opportunities in accordance with our Privacy Policy. Also, to ensure timely processing, you agree to be contacted by our AI recruiter via email, text, or phone. Message frequency varies and data rates may apply, but you can reply STOP to any SMS message to opt-out of texts and may contact SGA at to opt-out of AI communications. The choice not to engage with AI will not adversely impact your consideration for placement. AI is not used to make any hiring determinations.


SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.