Security Officer

Security OfficerThe University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state's future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System's anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties.Job SummaryEnsures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.Shift Schedule: RotatingPrimary ResponsibilitiesMaintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.Responds rapidly to emergency and crisis situations, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.Use two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.Work ExperienceEducation & Experience - RequiredHigh School Diploma or equivalent (GED)Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.Valid driver's license is required for all individuals hired into this role on or after April 1, 2026.Education & Experience - PreferredHeart Saver, CPR, Stop the Bleed and/or Narcan trainingHospital or healthcare experienceKnowledge, Skills, & AbilitiesBasic knowledge of safety protocols, security principles, and emergency response concepts.Strong customer service and interpersonal skills with the ability to communicate professionally with patients, visitors, and staff.Ability to recognize escalating behaviors and apply basic de-escalation techniques.Ability to document incidents accurately with clear, objective information.Basic proficiency in using radios, metal detectors, and access control points.Ability to follow direction, adhere to post orders, and operate within established procedures.Ability to remain calm, courteous, and professional in stressful situations.Ability to patrol, respond quickly to calls, and assist in patient handling as trained.