HR Information Systems Analyst

Summary

The Office of Human Resources Management Workforce Analytics and Technology Division is seeking an HR Information Systems Analyst to assist with HR information systems supporting ServiceNow HR applications Business Objects and National Finance Center data.

Duties

ZA-II

• Assists with HR information systems supporting ServiceNow HR applications Business Objects and National Finance Center data.
• Supports HR stakeholders IT staff and program offices in gathering requirements documenting business needs identifying routine process improvements and supporting system enhancements or automation efforts.
• Assists with assigned portions of HR systems projects including implementation testing operations and maintenance activities.
• Develop and maintain documentation such as user stories process workflows test scripts user guides training materials and standard operating procedures in accordance with established guidance.
• Conducts system testing data validation and user acceptance testing to confirm functionality data accuracy reporting reliability and usability.
• Documents results identifies discrepancies and coordinates with senior specialists or technical staff to resolve issues.
• Provides end-user training support and troubleshooting for HR systems and reporting tools escalating complex matters as appropriate.
• Prepares recurring and ad hoc reports dashboards and data extracts using HR systems Business Objects and NFC data sources.
• Reviews HR data for completeness consistency and accuracy; research routine discrepancies; and assists in identifying reporting issues data quality concerns and improvement opportunities.

ZA-III

• Leads HR information systems initiatives supporting ServiceNow HR applications Business Objects and National Finance Center data.
• Directs collaboration with HR stakeholders IT and program offices to define requirements enhance processes drive automation and architect system solutions.
• Leads end-to-end project lifecycle from initiation through implementation operations and maintenance ensuring adherence to timelines quality standards and organizational priorities. Develops comprehensive documentation including business requirements user stories process workflows test plans user guides and training materials.
• Conducts and oversees system testing validation and user acceptance testing to ensure functionality data integrity reporting accuracy and user satisfaction.
• Directs end-user training support and troubleshooting for HR systems resolving complex inquiries and issues efficiently.
• Develops reports dashboards and data extracts using HR systems Business Objects and NFC data sources; analyzes findings to drive decisions.
• Monitors system performance user adoption data quality and stakeholder feedback; identifies and implements optimization opportunities.
• Leads meetings status updates and project reviews; communicates progress risks issues and key milestones to senior leadership.

Requirements

Conditions of employment

• U.S. citizenship
• Males born aftermust be registered for Selective Service
• Suitable for Federal employment
• Merit applicants must meet time-in-grade/band requirements as applicable
• Bargaining Unit Position: No

Qualifications

ZA-II

Applicants must have one year of specialized experience equivalent to at least the GS-7 level (ZA-I at NIST). Specialized experience is defined as experience automating workflows using a cloud based system such as Service Now to performing related tasks for example: gathering system requirements; writing user stories for system requirements; or testing system requirements

OR

Masters or equivalent graduate degree

OR

2 full years of progressively higher-level graduate education leading to such a degree

OR

LL.B. or J.D. if related

OR

Equivalent combination of education and experience.

ZA-III

To qualify applicants must have one year (52 weeks) of specialized experience equivalent to at least the GS-11 level (or ZA-II at NIST). Specialized experience is defined as experience using a cloud based system such as Service Now to automate workflow and analyze data performing such tasks as creating reports and dashboards gathering system requirements writing user stories for system requirements testing system requirements or creating and delivering training and training materials.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

The qualification requirements in this vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook.

If requesting reconsideration of your qualification determination please refer to the following site:
Section 14: Reconsideration of Qualification Determinations NIST

Education

This position allows applicants to qualify with education . Transcripts must be submitted to validate that the education requirement has been met. Unofficial transcripts will be accepted in the application package. However an official copy will be required before a final offer of employment.

Use of foreign education for qualifications. An accredited organization must evaluate education completed outside of the U.S. to ensure that it is comparable to education received in accredited institutions in the U.S. Click here to view a listing of accredited organizations from the Department of Educations website. A copy of the foreign education evaluation (containing the results with a course-by-course listing) is required with your application.

Additional information

This position is covered under NISTs Alternative Personnel Management System (APMS) a pay-for-performance system with excellent HR flexibilities to help NIST recruit and retain top talent. Learn more about the APMS here!

• We may share your application package with other selecting officials. Additional selections may be made through this vacancy.
• Click all links in this vacancy announcement to view additional information or instructions.
• You MUST select at least ONE ELIGIBILITY to be considered for this position.
• All documents submitted for this announcement must be legible to make qualification or eligibility determinations.
• A probationary period may be required.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: Reasonable Accommodation Overview - Agency Resource Center

NIST strives to build a flexible and encouraging work environment to bring out the best in our employees. To help our employees balance responsibilities at home and at work NIST offers a variety of work-life flexibilities. For more information please visit our Careers website.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

Required Experience:

IC