Customer Service Representative

About Blue Truck

Blue Truck is a national furniture logistics company that's reshaping how customers experience delivery especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support. Founded by a team with backgrounds at Uber and other high-growth startups, we're using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best designing and selling amazing products while we handle the heavy lifting of delivering them to customers' homes safely, quickly, and professionally.

Why Work With Us? Blue Truck is growing fast! We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn't always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren't just employees they're builders helping shape the future of the company (and their own careers along with it). Blue Truck offers a competitive package to ensure our best are treated the best! This isn't your typical call center role. You will be the voice of a rapidly-growing logistics brand, operating cross-functionally with leadership to resolve our customer inquiries and implement long-term strategies.

Compensation & Benefits

• $ 20.00 - $22.00/hr
• Opportunity for $1.00/hr merit increase within first 90 days
• Paid Time Off and Health Insurance once eligible

This is a full time, in office position in Norcross, GA. Schedule is:

• Mon-Fri (in office): 8:30a - 5:00p
• Hours may adjust occasionally based on the needs of the business. Saturday work may be required.

What You'll Accomplish You'll play a critical role in our day-to-day success. You'll be on the front lines working directly with our customers and partners, ensuring smooth deliveries and top-tier service.

• Resolve inquiries received via inbound phone calls, text messages, and emails from manufacturers, shippers, and customers.
• Communicate delivery dates and provide real-time updates on delivery crew ETAs.
• Troubleshoot problems on the spot using our internal systems and tools.
• Reconcile escalated customer concerns professionally with interpersonal communication skills & quick problem solving. Communicate with customers, shippers, and our internal ops team to keep everyone on the same page.
• Partner with leadership on various projects ranging from administrative action items to strategic internal ops initiatives.

Tools You'll Work With:

• Front: Multichannel inbox for managing customer emails, texts, and calls
• Airtable: Real-time delivery tracking, scheduling, and ops coordination
• Google Workspace: Docs, Sheets, Gmail, and Calendar for daily operations
• Dialpad: Holistic telecommunication line to connect all stakeholders.
• Logistics Systems: Internal software designed for efficient routing and tracking