Sr. Strategy & Operations Specialist, Market Expansion

Job Description

Job Description

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position can be based in either our San Francisco office or our new New York City office.

About the Role:

We are seeking a Senior Metro Specialist of Suburban Growth to take charge of solving one of Taskrabbit's largest puzzles: how to unlock meaningful, scalable growth in suburban areas where we already operate but see massive opportunity. These areas hold untapped potential for high-margin growth and long-term value due to their client profile.

This role is ideal for someone who thrives on solving difficult growth problems, can blend data with local insight, and isn't afraid to roll up their sleeves to build localized, custom growth strategies to ultimately scale. You'll define the Suburban playbook, combining research, channel testing, and go-to-market experimentation to help us crack the code on supply and demand in these markets. You'll break new ground with strategic initiatives that drive fulfillment and demand, with the goal of scaling these efforts nationally and strengthening our business funnel for the entire US.

This position reports to the US Commercial Director and sits within the Commercial organization.

• Transform the suburbs as a growth driver for the business over the next year.
• Identify high-potential suburban pockets within our largest metros and categories and deploy strategies to increase revenue in these areas.
• Build suburb-specific GTM strategies that account for unique behaviors and needs.
• Conduct user and market research to understand suburban barriers to unlock targeted messaging, category focus and engagement tactics.
• Pilot grassroots awareness channels like Facebook groups, local PR, neighborhood communities to build supply and drive demand.
• Collaborate with Marketing to merchandise suburb-appropriate categories and adapt SEM strategies to drive spend efficiencies.
• Work with analytical and operational teams to close the fulfillment gap between the suburbs and core urban areas.

• 4-6 years in growth, strategy, or operations roles, ideally in a consumer platform or marketplace business.
• Bias towards strong cross-functional partnerships and relationship building across an organization.
• Deep curiosity in what is driving the business and the boldness to ask tough questions about why things are the way they are.
• Experience diagnosing and solving underperformance problems in existing markets with an emphasis on supply and demand imbalances.
• Strong intuition for local nuance, with the ability to differentiate between a suburb and its city core, and act on those insights.
• Proven ability to build cross-functional strategies that blend data, research, experimentation, and scaling.
• Skilled at balancing analytical rigor with a scrappy execution mindset across new and traditional channels.
• A strong bias for action and a drive to make underperforming markets suburbs a key part of the US business.
• Familiarity with using AI tools, like Claude, to enable work.
• Experience using Sigma, Looker, or similar BI tools.

Ideal to Have:

• Experience using SQL to mine new data insights.
• An understanding of the dynamics underlying a two-sided marketplace
• Experience working for a global brand

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks.

The base pay range for this position is $89,000 - $118,000 . This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.

You'll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.