Account Representative

Account RepresentativeLaunch Your Career with Firstsource Advantage! Are you looking for a career with growth potential, competitive benefits, and the opportunity to make a difference? Firstsource Advantage is seeking motivated, customer-focused professionals to join our team as Account Representatives. In this role, you'll work directly with customers to help them resolve account balances and identify payment solutions that fit their financial circumstances. If you enjoy problem-solving, building relationships, and working toward goals, we'd love to hear from you.What You'll Do:Communicate with customers regarding account balances and payment optionsHandle inbound and outbound calls in a professional and respectful mannerNegotiate payment arrangements and assist customers in finding workable solutionsMaintain accurate account documentation and recordsFollow all company policies as well as applicable federal and state regulationsMeet performance goals related to quality, productivity, and customer serviceWhat We're Looking For:High School Diploma or GED requiredMinimum of 6 months of experience in customer service, sales, collections, or a related fieldStrong communication and active listening skillsBasic computer proficiency and ability to navigate multiple systemsProfessional attitude with a strong work ethicAbility to maintain confidentiality and handle sensitive informationSelf-motivated, dependable, and goal-orientedWhy Join Firstsource Advantage?Career Growth OpportunitiesSupportive Team EnvironmentMeaningful WorkPaid TrainingBenefits (Eligibility Requirements Apply): Medical, Dental, and Vision Insurance 401(k) Retirement Plan with Company Match Paid Training Monthly Performance Incentives Employee Recognition Programs Paid Time Off (PTO) Sick LeaveApply Today Take the next step in your career and join a company committed to your growth and success.