Call Center Trainer - West Sacramento, CA (Hybrid)

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking a Call Center Trainer to support California's Medi-Cal program by delivering engaging training that prepares Customer Service Representatives to provide exceptional service to members. In this role, you'll facilitate new hire and ongoing training, develop learning materials, and partner with operations leaders to ensure employees have the knowledge and skills needed to succeed.

Your role in our mission

• Deliver instructor-led, virtual, and blended training programs for new hire and existing call center staff.
• Develop and maintain training materials, participant guides, job aids, and presentations.
• Evaluate trainee performance and training effectiveness through assessments, observations, and coaching.
• Partner with operations leaders and subject matter experts to ensure training content reflects current policies and procedures.
• Support curriculum updates, process improvements, and business initiatives that enhance employee performance.

What we're looking for

• At least 2 years of experience delivering training in a call center, customer contact center, or customer service environment.
• Experience facilitating classroom, virtual, or instructor-led training for adult learners.
• Strong presentation, communication, and organizational skills.
• Proficiency with Microsoft Office, including PowerPoint, Word, and Excel.
• Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance experience is preferred.

What you should expect in this role

• Must reside in the state of California.
• Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605 , for meetings, training, and business needs.
• Reliable high-speed internet connection is required.
• Standard business hours with occasional schedule flexibility to support training needs.
• Opportunity to make a meaningful impact by helping prepare employees who serve California's Medi-Cal members.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $69,100 - $98,700 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.