Service Desk Analyst: ITIL, ServiceNow & Cloud Access
$41.6kCognizant Technology Solutions
A leading technology services provider is seeking a Service Desk Support Analyst in Rhode Island. The role involves first-level technical support for enterprise IT environments, managing incidents and requests using ITIL practices. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and strong troubleshooting skills across platforms like Windows and Microsoft 365. The position offers a starting salary of $41,600 and a comprehensive benefits package, with opportunities for professional growth. #J-18808-Ljbffr Cognizant
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation- ...development of all aspects of new Identity and Access Management (IAM) functions, including but... ...IdentityNow, Cyberark Privilege Cloud, Cyberark Endpoint Privilege Manager, and... ...Experience with an ITAM ticketing system. (ServiceNow preferred.) - Ability to communicate effectively...CloudServicenowMinimum wageContract workTemporary workWork experience placementWork at office
$96.72k - $162.12k
...technical solutions across complex cloud and enterprise environments.... ...environments, identity and access hardening, and... ...where needed-but always in service of enabling better technical... ...automation GRC Platforms: Archer, ServiceNow ITIL-based IT Service Management...CloudServicenowImmediate startRemote workVisa sponsorshipFree visaFlexible hours- ...Security (ETS) Risk Senior Analyst leads the... ...NIST CSF, COBIT, and/or ITIL. ~ Experience conducting... ...Archer), ITSM tools (e.g., ServiceNow, Jira), and security tools... ...). ~ Experience with cloud platforms such as AWS,... ...collaborative workforce, with access to training and tools...CloudServicenowLocal areaRemote workMonday to Friday
$52.9k - $68.69k
...Overview The Customer Service Representative provides... ..., and basic network access problems using standard... ...in IT support, service desk, or help desk roles providing... ...tools such as ServiceNow, JIRA, or similar platforms... ...such as CompTIA A+ or ITIL Foundation. Compensation...ServicenowContract workWork experience placementWork at officeRemote work- ...Technology and Consulting Services) Internal Job Profile... ...across on-prem, cloud, and hybrid platforms.... ...- Familiarity with ServiceNow change and release workflows... ...baseline certification). - ITIL Foundation (or... ...employment process-including accessing job postings,...CloudServicenowMinimum wageContract workTemporary workWork experience placementRemote work
$190k - $240k
...and security critical service provider relationships.... ...Specific Requirements Cloud & Modern Engineering... ...responsibility models, identity and access management, and cloud-... ...cyber teams, such as ServiceNow, Jira, and Confluence,... ..., NIST CSF, COBIT, and ITIL, with a track record of...CloudServicenowLocal areaRemote workMonday to FridayFlexible hours- ...defense, and public service delivery. Our... ...Junior CIC Analyst supports 24x7... ...maintaining accurate ServiceNow records,... ...support, help desk, or operations... ...management and ITIL processes. -... ...- Exposure to cloud environments (AWS... ...process-including accessing job postings, completing...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote workShift workNight shift
- ...security, defense, and public service delivery. Our work... ...across on-premises, cloud, and hybrid environments... ...supporting ITSM tools (e.g., ServiceNow) for ticket tracking... .... - Knowledge of ITIL-based incident and service... ...process-including accessing job postings, completing...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote work
- ...This role ensures rapid service restoration,... ...position requires strong ITIL 4 expertise, cross‑functional... ...dependencies (network, identity, cloud, infrastructure) during... ...workflow execution in ServiceNow or similar platforms.... ...managers and service desk staff on escalation,...CloudServicenowContract workWork at office
$40k
...security, defense, and public service delivery. Our work focuses on... ...Identity, Credential, and Access Management (ICAM) services supporting... ...concepts Experience using ServiceNow or similar ITSM tools for... ...task tracking Exposure to cloud or hybrid identity and access...CloudServicenowContract workRemote workShift work$30 - $48 per hour
...Incident Response Analyst Location: Remote... ...of the ITSM Service Now Incident Response... ...with the the Service Desk and Desktop... ...Ensuring that our ITIL aligned Incident Management... ...environments Cloud Platforms (AWS/... ...Platform Experience ServiceNow (incident, problem...CloudServicenowContract workFor contractorsWork experience placementLocal areaImmediate startRemote work$106.61k - $284.28k
...issue resolution, and continuous service improvement. The ideal... ...Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS... ...with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud... ...in incident management and ITIL-based service operations. Experience...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal area$58.1k - $95.9k
...Management Engineer to design and govern ITIL-aligned processes in a regulated federal... ...board meetings, and using tools like ServiceNow. Compensation ranges from $58,100 to $95... ...competitive salary package. #J-18808-Ljbffr ASM Research, An Accenture Federal Services CompanyServicenow- ?At Red River Managed Services, we provide a welcoming and positive... ...seeking a highly experienced ServiceNow ITSM Developer to support the... ...platform effectively enables ITIL-aligned processes through intuitive... ...collaboration, mobility and cloud solutions. Our operations,...CloudServicenow
$84.9k - $91.35k
...discovery tools and IT service‑management platforms to... ...hardware, software, and cloud assets are recorded,... ...and tools (for example, ServiceNow, SCCM, or similar platforms... ...discovery, service‑desk, and change‑management... ...Certification such as CITAM, ITIL, or an equivalent asset...CloudServicenowContract workWork at office- ...Job Description ETS Risk Analyst II - Monitoring and... ...CSF, CRI Profile, COBIT, or ITIL), and risk management lifecycle... ...(e.g., Archer) and IT service management tools (e.g., ServiceNow, Jira). ~ Ability to analyze... .... Familiarity with cloud environments (AWS, Azure)...CloudServicenowWork at officeLocal areaMonday to Friday
$132.23k - $176.31k
...secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises,... ...Lumen is looking for a Senior Lead ServiceNow Administrator with strong platform expertise... ..., as well as how individuals may request access to or deletion of their personal data....CloudServicenowTemporary workRemote work- ..., defense, and public service delivery. Our work focuses... .... The Patching Analyst position provides enterprise... ...across on‑premises, cloud, and hybrid... ...enterprise ITSM tools (e.g., ServiceNow) for change, release,... ...employment process-including accessing job postings,...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placementRemote work
$79.2k - $209.5k
...engineers to design and build high-scale, cloud-based data processing pipelines that... ...with AI embedded across our products and services, we help customers turn that promise into... ...the employment process. If you require accessibility assistance or accommodation for a disability...CloudTemporary workFlexible hours$96.8k - $251.6k
...of high-scale distributed systems, APIs, services, data pipelines, platform components, and... ...responsible-AI practices across identity, access control, secrets handling, dependency... ...designing and operating distributed systems, cloud services, SaaS platforms, data systems,...CloudTemporary workFlexible hours$99.6k - $223.4k
...virtualized infrastructure, and highly available services. If this is you, at Oracle you can... ...or operating systems. At Oracle Cloud Infrastructure (OCI), we build the future... ...the employment process. If you require accessibility assistance or accommodation for a disability...CloudTemporary workFlexible hours- ...security, defense, and public service delivery. Our work focuses on... ..., and migrations across cloud and hybrid environments while... ...Exchange. - Familiarity with ServiceNow or similar ITSM platforms.... ...employment process-including accessing job postings, completing assessments...CloudServicenowMinimum wageFull timeContract workTemporary workWork experience placement
$120.1k - $251.6k
...level, and ensuring support services are delivered consistently across... ...disciplined use of CMMS, ServiceNow, document management... ...site operations. Why Oracle Cloud Infrastructure? Global impact... ...employment process. If you require accessibility assistance or accommodation...CloudServicenowFull timeTemporary workWork at officeRelocation packageFlexible hours$96.8k - $223.4k
...Health & Analytics Building off our cloud momentum, Oracle has formed a new organization... ...blocks that make up the stack and services to manage environment lifecycle events.... ...the employment process. If you require accessibility assistance or accommodation for a disability...CloudTemporary workFlexible hours$30.87 - $67.88 per hour
...of the clients we are supporting, US Gov Cloud and DoD (Department of Defense) support... ...troubleshooting for our Electronic Support Services. A main point of contact for customers,... ...the employment process. If you require accessibility assistance or accommodation for a...CloudHourly payTemporary workFlexible hours$76k - $121k
...Technology Company with IT consulting and services, software and web development, staff... ...configuration, testing, and implementation of user access, infrastructure, integrations, data... ...security, and hosting teams (on premises, cloud, or vendor hosted SaaS as applicable)....CloudContract workRemote work$94.1k - $150k
...The Cloud Computing Support Lead serves as the senior technical expert... ...cloud infrastructure and services that host mission-critical workloads... ..., including identity and access management, network segmentation... ....? Familiarity with ITIL-aligned incident, problem, and...CloudContract workWork at office$100k
...national security, defense, and public service delivery. Our work focuses on sustaining... ...highly available systems across on-premises, cloud, and hybrid environments. Ability to... ...with enterprise ITSM tools (e.g., ServiceNow) for change and incident tracking. Experience...CloudServicenowContract workRemote work$85k - $100k
...Position Overview The ServiceNow Admin/Developer supports the administration... ...to maintain reliable service delivery, implement enhancements... ...the VA Enterprise Service Desk Familiarity with incident response... ...operational monitoring within cloud or enterprise application...CloudServicenowContract workWork at officeRemote work
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