Service Desk Analyst: ITIL, ServiceNow & Cloud Access
$41.6kCognizant Technology Solutions
A leading technology services provider is seeking a Service Desk Support Analyst in Rhode Island. The role involves first-level technical support for enterprise IT environments, managing incidents and requests using ITIL practices. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and strong troubleshooting skills across platforms like Windows and Microsoft 365. The position offers a starting salary of $41,600 and a comprehensive benefits package, with opportunities for professional growth. #J-18808-Ljbffr Cognizant
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation- ...Technology and Consulting Services) Internal Job... ...systems (e.g., ServiceNow), ensuring accurate... ...monitoring, help desk, or incident support... ...infrastructure, cloud environments, or enterprise... ...management and ITIL processes. -... ...process-including accessing job postings,...CloudServicenowMinimum wageContract workTemporary workWork experience placementRemote workShift workNight shift
$138k - $200k
...Technology Risk Principal Analyst drives the... ...infrastructure, and services, applying industry... ...Familiarity with cloud platforms such as... ...Tools & Platforms ServiceNow, Jira, Confluence,... ..., COBIT, and/or ITIL, and the ability to... ...collaborative workforce, with access to training and...CloudServicenowLocal areaRemote workMonday to FridayFlexible hours$52.9k - $68.69k
...Overview The Customer Service Representative provides... ..., and basic network access problems using standard... ...in IT support, service desk, or help desk roles providing... ...tools such as ServiceNow, JIRA, or similar platforms... ...such as CompTIA A+ or ITIL Foundation. Compensation...ServicenowContract workWork experience placementWork at officeRemote work$114.6k - $234.6k
...project execution for Oracle Cloud Infrastructure data... ...handoff, and service continuity. This role sits... ...network readiness, physical access, security, compliance,... ...operations. Familiarity with ITIL, incident/change... ...with Smartsheet, ServiceNow, Salesforce, Jira, Oracle...CloudServicenowTemporary workWork at officeRemote workFlexible hours$144k - $306.4k
...operating model for Oracle Cloud Infrastructure data... ...deployment execution, service visibility, escalations... ...network readiness, security, access, compliance, and site... .... Familiarity with ITIL, service management,... ...Experience with Smartsheet, ServiceNow, Salesforce, Jira,...CloudServicenowTemporary workWork at officeRemote workFlexible hoursShift work$106.61k - $284.28k
...issue resolution, and continuous service improvement. The ideal... ...Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS... ...with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud... ...in incident management and ITIL‑based service operations. Experience...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal area$90k
...security, defense, and public service delivery. Our work focuses on... ...and timely incident records in ServiceNow, including status updates, resolution... .... Strong knowledge of ITIL-based incidents, problems, and... ...coordinating across cloud, network, and application teams...CloudServicenowContract workRemote work$125k
...remediation, and rollback planning across on-prem, cloud, and hybrid systems, ensuring secure,... ...environments. Familiarity with ServiceNow change and release workflows. Cloud platform... ...(or equivalent baseline certification). ITIL Foundation (or equivalent ITSM...CloudServicenow- ...TCS (Technology and Consulting Services) Internal Job Profile Code:... ...supported environments (on-prem, cloud, hybrid). - Track... ...enterprise ITSM tools (e.g., ServiceNow) for change, release, and reporting... ...employment process-including accessing job postings, completing assessments...CloudServicenowMinimum wageContract workTemporary workWork experience placementRemote work
$58.1k - $95.9k
...Management Engineer to design and govern ITIL-aligned processes in a regulated federal... ...board meetings, and using tools like ServiceNow. Compensation ranges from $58,100 to $95... ...competitive salary package. #J-18808-Ljbffr ASM Research, An Accenture Federal Services CompanyServicenow$94.9k - $135.6k
...of computing and information services. This function anticipates, plans... ...experience with Genesys Cloud CX platform, preferred ~ Integration... ...various CRM systems (i.e. ServiceNow, Salesforce, SAP CRM),... ...HSA) ~401k savings plan ~ Access to wages before pay day with...CloudServicenowTemporary workWork experience placementLocal areaImmediate startFlexible hours$120k - $150k
...s health data secure, accessible and actionable, we provide... ...Senior Systems Analyst – Oracle HCM to join... ...technical knowledge of Oracle Cloud HCM, excellent problem... ...Visual Builder Cloud Service (VBCS) to enhance... ...Experience with Jira, ServiceNow, or similar ticketing...CloudServicenow- ...TCS (Technology and Consulting Services) Internal Job Profile Code:... ...patches, and migrations across cloud and hybrid environments while... .... - Familiarity with ServiceNow or similar ITSM platforms.... ...employment process-including accessing job postings, completing assessments...CloudServicenowMinimum wageContract workTemporary workWork experience placement
- ...a network operations role. Experience in Cloud technologies and knowledge of VMWare and... ...Enterprise level ticketing system such as Service Now Working knowledge of ITL Ability... .... Knowledge of host/network access control mechanisms (e.g., access control...CloudServicenowWork experience placementFlexible hours
- ...& Security (ETS) Risk Senior Analyst leads the identification, assessment... ...0-53, NIST CSF, COBIT, and/or ITIL. Experience conducting or... ...., Archer), ITSM tools (e.g., ServiceNow, Jira), and security tools (e.... ...CyberArk). Experience with cloud platforms such as AWS, Azure....CloudServicenowLocal areaRemote workMonday to Friday
- ...Technology & Security (ETS) Risk Analyst II plays a critical role... ..., CRI Profile, COBIT, or ITIL), and risk management... ...platforms (e.g., Archer) and IT service management tools (e.g., ServiceNow, Jira).Ability to analyze... .... Familiarity with cloud environments (AWS, Azure)...CloudServicenowWork at officeLocal areaMonday to Friday
- ...automation. This role demands cloud experience blended with... ...model inversion, unauthorized access). • Conduct vulnerability assessments... ...platform configurations, AI services and capabilities,... ...• ITSM processes and tools (ServiceNow) and delivery practices/tools...CloudServicenowImmediate startRemote workFlexible hours
$95.5k - $120k
...implementation, and optimization of cloud-based contact center... ...flows for IVR, chatbot, and self-service workflows Integrate Twilio... ...with CRM systems (Salesforce, ServiceNow, etc.) via REST APIs and Flex... ...provisioning, roles, and access control Implement call routing...CloudServicenowTemporary workRemote workFlexible hours$150k - $220k
...GovCIO is currently hiring for a ServiceNow Certified Technical Architect... ...as the technical SME for IT Service Management (ITSM), IT... ...Intersight ~ Implementation of Cloud-based discovery schedules ~... ...addition, our employees have access to a range of perks and benefits...CloudServicenowFull timeCurrently hiringRemote workFlexible hours$126.2k - $264.1k
...level, and ensuring support services are delivered consistently across... ...disciplined use of CMMS, ServiceNow, document management... ...site operations. Why Oracle Cloud Infrastructure? Global impact... ...employment process. If you require accessibility assistance or accommodation...CloudServicenowTemporary workWork at officeRelocationFlexible hours$19.5 - $21 per hour
...Overview JOB TITLE: Service Desk Agent LOCATION: Remote PAY RATE: $19.50-$21.0... ...permissions in accordance with security and access control policies. Provide end-user... ...Administer and support the ServiceNow IT Service Management (ITSM) platform,...ServicenowHourly payFull timeWork experience placementWork at officeLocal areaRemote workFlexible hours$102.3k - $209.5k
...with Facilities Operations, service managers, logistics, vendors,... ...administration. Support CMMS, ServiceNow, or similar workflow systems... ...scheduling, routing, access coordination, and meeting support... ...company leading the way in AI and cloud solutions that impact...CloudServicenowFull timeTemporary workWork at officeRelocationRelocation packageFlexible hours- ...seeking an Associate Director of CyberSecurity Engineering to lead the enterprise PAM program across cloud and on-premises environments. You will drive privileged access improvements, vaulting, and governance while partnering with engineering, security, and business...Cloud
$70k - $80k
GovCIO is hiring an Identity and Access Management (IAM) Specialist for a fully remote position to support identity services across cloud and SaaS environments. The role requires designing secure solutions, integrating applications with identity providers, and ensuring...CloudRemote job$76k - $121k
...Technology Company with IT consulting and services, software and web development, staff... ...configuration, testing, and implementation of user access, infrastructure, integrations, data... ...security, and hosting teams (on premises, cloud, or vendor hosted SaaS as applicable)....CloudContract workRemote work$94.1k - $150k
...The Cloud Computing Support Lead serves as the senior technical expert... ...cloud infrastructure and services that host mission‑critical workloads... ..., including identity and access management, network segmentation... .... Familiarity with ITIL‑aligned incident, problem, and...CloudContract workWork at office$94.1k - $152.8k
...Position Overview The ServiceNow Engineer provides advanced engineering, configuration,... ...minimizing disruption to mission-critical services. This engineer designs and maintains... ...with other enterprise tools. Mapped to the Cloud Engineer II standard job, the position...CloudServicenowContract workWork at office- GovCIO is seeking a fully remote Customer Support Analyst to support VA Data Modernization initiatives... ...Databricks SMEs and enablement teams ensures quick access and resolution. Ideal candidates have strong IT service management experience, excellent communication, and...Remote job
$150.16k
...direction through a Microsoft-centric, cloud-first approach. You will lead the development... .... Additionally, you will utilize ServiceNow APM and Enterprise Architecture modules... ...across enterprise systems leveraging Azure services (APIM, Logic Apps, etc.). • Defines...CloudServicenowH1bRemote work
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