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Service Desk Analyst: ITIL, ServiceNow & Cloud Access

$41.6k

Cognizant Technology Solutions

A leading technology services provider is seeking a Service Desk Support Analyst in Rhode Island. The role involves first-level technical support for enterprise IT environments, managing incidents and requests using ITIL practices. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and strong troubleshooting skills across platforms like Windows and Microsoft 365. The position offers a starting salary of $41,600 and a comprehensive benefits package, with opportunities for professional growth. #J-18808-Ljbffr Cognizant

Vacancy posted 3 days ago
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