Service Desk Analyst: ITIL, ServiceNow & Cloud Access
$41.6kCognizant Technology Solutions
A leading technology services provider is seeking a Service Desk Support Analyst in Rhode Island. The role involves first-level technical support for enterprise IT environments, managing incidents and requests using ITIL practices. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and strong troubleshooting skills across platforms like Windows and Microsoft 365. The position offers a starting salary of $41,600 and a comprehensive benefits package, with opportunities for professional growth. #J-18808-Ljbffr Cognizant
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation$47k - $55k
...Senior Service Desk Analyst Req number: R7778 Employment type: Full... ...orientation Resolve account and access issues including password... ...and ITSM platforms - ServiceNow experience strongly preferred ~ Familiarity with ITIL service management practices...ServicenowFull timeContract workWork at officeLocal areaRemote workWorldwideAfternoon shift$96.72k - $162.12k
...technical solutions across complex cloud and enterprise environments.... ...environments, identity and access hardening, and... ...where needed-but always in service of enabling better technical... ...automation GRC Platforms: Archer, ServiceNow ITIL-based IT Service Management...CloudServicenowImmediate startRemote workVisa sponsorshipFree visaFlexible hours$52.9k - $68.69k
...Overview The Customer Service Representative provides... ..., and basic network access problems using standard... ...in IT support, service desk, or help desk roles providing... ...tools such as ServiceNow, JIRA, or similar platforms... ...such as CompTIA A+ or ITIL Foundation. Compensation...ServicenowContract workWork experience placementWork at officeRemote work$87k - $178.1k
...maintenance coordination, service request management,... ...Experience with BMS, ServiceNow, CMMS, or similar monitoring... ...is a plus. ITIL, Uptime Institute, PMP... ...operations. Why Oracle Cloud Infrastructure?... ...process. If you require accessibility assistance or accommodation...CloudServicenowTemporary workWork at officeFlexible hoursNight shift$22 - $28 per hour
...: Remote - Nationwide, United States Service Desk Analyst 3rd shift: 1am – 10am CT This role... ...and voice network concepts. Adhere to ITIL best practices and service management... ...Knowledge of MS Windows, MS Office, and ServiceNow. Ability to prioritize and...ServicenowHourly payFull timeWork experience placementRemote workShift workNight shiftAfternoon shift$106.61k - $284.28k
...issue resolution, and continuous service improvement. The ideal... ...Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS... ...with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud... ...in incident management and ITIL-based service operations. •...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal area$30 - $39 per hour
...Incident Response Analyst Location: Remote... ...of the ITSM Service Now Incident Response... ...with the the Service Desk and Desktop... ...Ensuring that our ITIL aligned Incident Management... ...environments Cloud Platforms (AWS/... ...Platform Experience ServiceNow (incident, problem...CloudServicenowContract workFor contractorsWork experience placementLocal areaImmediate startRemote work$58.1k - $95.9k
...Management Engineer to design and govern ITIL-aligned processes in a regulated federal... ...board meetings, and using tools like ServiceNow. Compensation ranges from $58,100 to $95... ...competitive salary package. #J-18808-Ljbffr ASM Research, An Accenture Federal Services CompanyServicenow- ?At Red River Managed Services, we provide a welcoming and positive... ...seeking a highly experienced ServiceNow ITSM Developer to support the... ...platform effectively enables ITIL-aligned processes through intuitive... ...collaboration, mobility and cloud solutions. Our operations,...CloudServicenow
$105.79k - $141.05k
...performance connectivity across cloud, edge, and AI workloads for... ...Role The CMMC Compliance Analyst must have advanced practical... ...training, prepare and process access requests, conduct indoctrinations... ...using GRC tools such as ServiceNow IRM, Diligent, Archer, or similar...CloudServicenowTemporary workFor contractorsRemote work- ...a network operations role. Experience in Cloud technologies and knowledge of VMWare and... ...Enterprise level ticketing system such as Service Now Working knowledge of ITL Ability... .... Knowledge of host/network access control mechanisms (e.g., access control...CloudServicenowWork experience placementFlexible hours
- ...& Security (ETS) Risk Senior Analyst leads the identification, assessment... ...0-53, NIST CSF, COBIT, and/or ITIL. Experience conducting or... ...., Archer), ITSM tools (e.g., ServiceNow, Jira), and security tools (e.... ...CyberArk). Experience with cloud platforms such as AWS, Azure....CloudServicenowLocal areaRemote workMonday to Friday
$150k - $220k
...GovCIO is currently hiring for a ServiceNow Certified Technical Architect... ...as the technical SME for IT Service Management (ITSM), IT... ...Intersight ~ Implementation of Cloud-based discovery schedules ~... ...addition, our employees have access to a range of perks and benefits...CloudServicenowFull timeCurrently hiringRemote workFlexible hours$97.5k - $199.5k
...with Facilities Operations, service managers, logistics, vendors,... ...administration. Support CMMS, ServiceNow, or similar workflow systems... ...scheduling, routing, access coordination, and meeting support... ...company leading the way in AI and cloud solutions that impact...CloudServicenowFull timeTemporary workWork at officeRelocationRelocation packageFlexible hours$117.1k - $165k
...management platforms, GRC tools (ServiceNow GRC, Archer, LogicGate) AI... ..., Azure OpenAI Monitoring: Cloud security posture tools, DLP... ...and workforce productivity Access to cutting‑edge AI tools, platforms... ...quality digital products and services that equip students with the...CloudServicenowLive inLocal areaWorldwide$101.97k - $203.94k
...across infrastructure, application, and service domains. This role translates... ...working with ITSM/ITOM platforms such as ServiceNow, including CMDB integration and... ...management credentials IT service and cloud foundations, including ITIL v4 Foundation and cloud certifications...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal area- ...initiatives focused on migrating legacy and isolated data platforms to cloud solutions on Databricks. The role manages high six-figure to... ...with analytics and AI-enabled platforms (preferred). ~ ServiceNow SPM experience (preferred). ~ Experience operating within data...CloudServicenowHourly payContract workLocal areaRemote work
- The Cloud Computing Support Lead serves as the senior technical expert... ...cloud infrastructure and services that host mission‑critical workloads... ..., including identity and access management, network segmentation... .... Familiarity with ITIL‑aligned incident, problem, and...CloudContract workWork at office
$150k - $160k
...Who we are CAI is a global services firm with over 9,000 associates... ...solution engineers, business analysts, and technical teams Participate... ...fluency across AI, data, cloud, and enterprise technology concepts... ...as 401k retirement account access. Employees in this role...CloudServicenowFull timeWork at officeLocal areaRemote workWorldwide$22.5 - $25 per hour
...resolution across networks, servers, and cloud environments. Each day brings new... ...keep organizations running smoothly. The ServiceNow Business Analyst, Queue Facilitator, and Technical... ...emerging professionals interested in service management, business analysis, and enterprise...CloudServicenowFull timeWork experience placementInternshipWork at officeLocal areaRemote work- ...Proficiency with project management tools such as MS Project and ServiceNow. Experience leading automation development projects,... ...Coast Guard or DHS programs highly desirable. Familiarity with cloud integration and IT governance frameworks. Strong analytical and...CloudServicenowRemote jobCurrently hiring
$67.9k - $132.5k
...Position Overview The Service Desk Shift Supervisor oversees a service... .... The supervisor coaches analysts on troubleshooting practices,... ...tracking systems and ITIL-aligned processes. ~ Demonstrated... ...desk teams. Familiarity with ServiceNow or similar ITSM platforms...ServicenowContract workWork at officeShift work$178.3k - $407k
...analytics and agentic technologies. Our service offerings help our clients redesign their... ...and provider clients transition to cloud‑native data platforms via integrated intelligence... ...in Microsoft, Databricks, AWS, ServiceNow, or Snowflake in the Data & AI domain Experience...CloudServicenowWork experience placementSummer holidayFlexible hours- ...networks, and application platforms, ensuring service stability and quality support. Must Have Skills... ...environments using Oracle Enterprise Manager (OEM) Cloud Control; respond to OEM alerts, threshold breaches, and ServiceNow incidents within agreed SLA windows; perform...CloudServicenowFull timeLocal areaRemote workShift work
$17 per hour
...handbook for each project, as well as necessary application/systems access. Introductory training occurs on the first week of the... ...Previous experience with IT Ticketing Support Systems (e.g., ServiceNow) preferred Previous experience with onsite computer hardware deployments...ServicenowContract workWork experience placementWork at officeShift workNight shiftAfternoon shift$125.5k - $230.2k
...team in designing and implementing complex cloud analytics solutions with a strong focus... ...opportunities for additional services. Implementing resource plans and budgets... ...processes with Databricks and improving data accessibility for analytics and reporting. Ideally...CloudSummer holidayFlexible hours- ...System Services Support Analyst Location: hybrid (1 WEEK ONSITE/MONTH) (Durham, NC, Merrimack, NH,... ...stability and availability. Knowledge of ITIL practices Knowledge of DevOps and... ...identification/specification Experience with cloud-based technologies including SaaS...CloudLong term contract
$20.83 - $26.25 per hour
...Overview The Customer Service Representative, Junior... ..., email, and account access using documented checklists... ...paths and service desk runbooks, handing off complex... ...tools (for example, ServiceNow, JIRA, or similar... ...such as CompTIA A+ or ITIL Foundation indicating foundational...ServicenowContract workWork experience placementWork at office- ...protected veteran status, military or uniformed service member status, or any other status or... ...(e.g., JIRA, Azure DevOps, Confluence, ServiceNow) • Background in application... ...account options, and 401k retirement account access with employer matching. Employees in this...Servicenow
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