Service Desk Analyst: ITIL, ServiceNow & Cloud Access
$41.6kCognizant Technology Solutions
A leading technology services provider is seeking a Service Desk Support Analyst in Rhode Island. The role involves first-level technical support for enterprise IT environments, managing incidents and requests using ITIL practices. Ideal candidates will have a Bachelor's degree in Computer Science or a related field and strong troubleshooting skills across platforms like Windows and Microsoft 365. The position offers a starting salary of $41,600 and a comprehensive benefits package, with opportunities for professional growth. #J-18808-Ljbffr Cognizant
$41.6k
Position Overview The Service Desk Support Analyst will provide first-level technical support... ...requests, and changes using ITIL best practices, managing tickets in ServiceNow, troubleshooting Windows,... ..., VPN, MFA, and supporting cloud access scenarios. The position emphasizes...CloudServicenowHourly payTemporary workWork at officeRemote workRelocation- ...resolve IT incidents and service requests, and... ...ticketing system (e.g., ServiceNow, Jira, Zendesk)... ...support or help‑desk role Solid understanding... ..., VPNs, and remote‑access tools (e.g.,... ...similar Experience with ITIL processes, service‑... ...JAMF) Knowledge of cloud platforms and SaaS...CloudServicenowTemporary workRemote work
- ...Technology and Consulting Services) Internal Job... ...systems (e.g., ServiceNow), ensuring accurate... ...monitoring, help desk, or incident support... ...infrastructure, cloud environments, or enterprise... ...management and ITIL processes. -... ...process-including accessing job postings,...CloudServicenowMinimum wageContract workTemporary workWork experience placementRemote workShift workNight shift
$138k - $200k
...Technology Risk Principal Analyst drives the... ...infrastructure, and services, applying industry... ...Familiarity with cloud platforms such as... ...Tools & Platforms ServiceNow, Jira, Confluence,... ..., COBIT, and/or ITIL, and the ability to... ...collaborative workforce, with access to training and...CloudServicenowLocal areaRemote workMonday to FridayFlexible hours$144k - $306.4k
...operating model for Oracle Cloud Infrastructure data... ...deployment execution, service visibility, escalations... ...network readiness, security, access, compliance, and site... .... Familiarity with ITIL, service management,... ...Experience with Smartsheet, ServiceNow, Salesforce, Jira,...CloudServicenowTemporary workWork at officeRemote workFlexible hoursShift work$106.61k - $284.28k
...issue resolution, and continuous service improvement. The ideal... ...Infrastructure as Code (Terraform, GCP Cloud Deployment Manager, AWS... ...with support platforms (e.g., ServiceNow, Zendesk, Salesforce Service Cloud... ...in incident management and ITIL‑based service operations. Experience...CloudServicenowHourly payFull timeTemporary workWork experience placementLocal area$125k
...remediation, and rollback planning across on-prem, cloud, and hybrid systems, ensuring secure,... ...environments. Familiarity with ServiceNow change and release workflows. Cloud platform... ...(or equivalent baseline certification). ITIL Foundation (or equivalent ITSM...CloudServicenow$58.1k - $95.9k
...Management Engineer to design and govern ITIL-aligned processes in a regulated federal... ...board meetings, and using tools like ServiceNow. Compensation ranges from $58,100 to $95... ...competitive salary package. #J-18808-Ljbffr ASM Research, An Accenture Federal Services CompanyServicenow- ...TCS (Technology and Consulting Services) Internal Job Profile Code:... ...patches, and migrations across cloud and hybrid environments while... .... - Familiarity with ServiceNow or similar ITSM platforms.... ...employment process-including accessing job postings, completing assessments...CloudServicenowMinimum wageContract workTemporary workWork experience placement
$130k - $150k
...currently hiring fora Senior ServiceNow Developer to support the... ...ServiceNow Governance or the Common Service Data Model (CSDM).... ...enterprise IT governance and hybrid cloud integration. Strong analytical... ...addition, our employees have access to a range of perks and...CloudServicenowFull timeCurrently hiringRemote workFlexible hours- ...a network operations role. Experience in Cloud technologies and knowledge of VMWare and... ...Enterprise level ticketing system such as Service Now Working knowledge of ITL Ability... .... Knowledge of host/network access control mechanisms (e.g., access control...CloudServicenowWork experience placementFlexible hours
- ...& Security (ETS) Risk Senior Analyst leads the identification, assessment... ...0-53, NIST CSF, COBIT, and/or ITIL. Experience conducting or... ...., Archer), ITSM tools (e.g., ServiceNow, Jira), and security tools (e.... ...CyberArk). Experience with cloud platforms such as AWS, Azure....CloudServicenowLocal areaRemote workMonday to Friday
- ...Technology & Security (ETS) Risk Analyst II plays a critical role... ..., CRI Profile, COBIT, or ITIL), and risk management... ...platforms (e.g., Archer) and IT service management tools (e.g., ServiceNow, Jira).Ability to analyze... .... Familiarity with cloud environments (AWS, Azure)...CloudServicenowWork at officeLocal areaMonday to Friday
$95.5k - $120k
...implementation, and optimization of cloud-based contact center... ...flows for IVR, chatbot, and self-service workflows Integrate Twilio... ...with CRM systems (Salesforce, ServiceNow, etc.) via REST APIs and Flex... ...provisioning, roles, and access control Implement call routing...CloudServicenowTemporary workRemote workFlexible hours$126.2k - $264.1k
...level, and ensuring support services are delivered consistently across... ...disciplined use of CMMS, ServiceNow, document management... ...site operations. Why Oracle Cloud Infrastructure? Global impact... ...employment process. If you require accessibility assistance or accommodation...CloudServicenowTemporary workWork at officeRelocationFlexible hours- ...seeking an Associate Director of CyberSecurity Engineering to lead the enterprise PAM program across cloud and on-premises environments. You will drive privileged access improvements, vaulting, and governance while partnering with engineering, security, and business...Cloud
$70k - $80k
GovCIO is hiring an Identity and Access Management (IAM) Specialist for a fully remote position to support identity services across cloud and SaaS environments. The role requires designing secure solutions, integrating applications with identity providers, and ensuring...CloudRemote job$76k - $121k
...Technology Company with IT consulting and services, software and web development, staff... ...configuration, testing, and implementation of user access, infrastructure, integrations, data... ...security, and hosting teams (on premises, cloud, or vendor hosted SaaS as applicable)....CloudContract workRemote work$150.16k
...direction through a Microsoft-centric, cloud-first approach. You will lead the development... .... Additionally, you will utilize ServiceNow APM and Enterprise Architecture modules... ...across enterprise systems leveraging Azure services (APIM, Logic Apps, etc.). • Defines...CloudServicenowH1bRemote work- GovCIO is seeking a fully remote Customer Support Analyst to support VA Data Modernization initiatives... ...Databricks SMEs and enablement teams ensures quick access and resolution. Ideal candidates have strong IT service management experience, excellent communication, and...Remote job
$60k
...national security, defense, and public service delivery. Our work focuses on sustaining... ...technical projects across infrastructure, cloud, network, endpoint, and IT service... ...Leverage agency-approved tools (e.g., ServiceNow, SharePoint) for project tracking, documentation...CloudServicenowContract workWork experience placementRemote workFlexible hours$104.8k - $192.2k
...virtual desktop environments, and cloud applications to deliver... ...Kosmos BlockID and associated services. Manage user enrollment, credential... ...Ping, Okta) ITSM platforms (ServiceNow) AWS, Citrix, VMware Horizon... ...to passwordless access. Security & Compliance Ensure...CloudServicenowFull timeFor contractorsSummer holidayFlexible hours$105.79k - $141.05k
...ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and... ...High ATO environments Hands‑on experience using GRC tools such as ServiceNow IRM, Diligent, Archer, or similar platforms Understanding of cloud...CloudServicenowTemporary workFor contractorsRemote work- GovCIO is seeking an experienced Senior Cloud Data Engineer to support the VA Data Modernization initiative. You will design, provision... ...and Delta Lake concepts to enable fast, governed data access. You will lead cross-functional teams, implement automated provisioning...CloudRemote job
- GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans... ...metrics. Experience in technical support and familiarity with tools like ServiceNow are essential. #J-18808-Ljbffr GovCIOServicenowRemote job
$96k - $135k
...improving efficiency, scalability, and data quality across infrastructure, cloud, and application environments. Partner with Vulnerability Management, Engineering, Infrastructure, Cloud, and ServiceNow teams to enable risk based remediation at scale. Key Responsibilities...CloudServicenowLocal areaFlexible hours- ...solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business... ...of record for co-sell, and operational stewardship of the Dell, ServiceNow, and strategic SI partner co-sell motions, this leader drives measurable...CloudServicenowPermanent employmentContract workFlexible hours
- ...applications, quality assurance/testing, cloud computing, and data analytics. Since its... ...least 4 years of experience in Identity & Access Management & Active Directory Skills Strong... ...of duty analysis, administrative/service/functional account management and password...
$71.2k - $166.1k
...Guard, Veterans Affairs and Indian Health Service. The Federal Consulting team is a... ...Implementation Consultant – Revenue Cycle Patient Access (Scheduling & Registration) As an... ...potential at a company leading the way in AI and cloud solutions that impact billions of lives....CloudTemporary workFlexible hours$25.78 - $37.27 per hour
...Overview The Customer Service Representative, Senior... ...on the service desk, strengthening documentation... ...while assisting users with access, configuration, and... ...management tools (for example, ServiceNow or JIRA Service... ...CompTIA A+, Network+, or ITIL Foundation. Familiarity...ServicenowContract workWork experience placementWork at officeRemote work
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