International Patient Relations Specialist - Spanish

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Participates actively as a member of the patient care team to support international patients undergoing care at Mayo Clinic Florida. Provides Mayo Clinic international patients with assistance in accessing clinical and non-clinical resources, services, amenities, and information within the medical center and the local community in support of their care. Responsible for effectively organizing, assembling and arranging resources to address patient requests and inquiries to include coordination and scheduling of appointments (clinical and non-clinical), accommodations, special needs, etc. Demonstrates strong problem-solving skills to ensure prompt and efficient issue resolution to achieve optimal patient experience and outcomes. Expected to work with other departments to investigate, resolve and respond to requests from International patients related to their care. In the case of embassy-sponsored patients, works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agents, assists in obtaining authorization of services as needed and communicates regularly with Sponsoring Agents regarding active patients’ status, etc. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set, and that operations are synchronized with relevant internal Mayo staff. Serves as communicator between patients, physicians and allied staff, interpreting conversations accurately and in accordance with published Standards of Practice and Codes of Ethics for Medical Interpreters Able to participate in other departmental projects as assigned. Must enjoy interacting with and serving a culturally diverse, international patient population and thrive in a rapidly changing, fast-paced environment.

This vacancy is not eligible for sponsorship, and we will not sponsor or transfer visas for this position.

Qualifications

EDUCATION : Bachelor's degree and three years of experience in communication, customer service, or healthcare OR Associates degree or other college certificate or diploma required with six years of experience in communication, customer service, or patient care required.  Fluency in English and the target language required.

EXPERIENCE :Must possess basic understanding of medical protocol and terminology. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire. 

JOB KNOWLEDGE : Requires strong written communication skills and interpersonal skills: including listening, speaking, rapport building, empathy, conflict resolution/negotiation, complaint management, facilitation, problem solving, critical thinking and crisis intervention. Must be able to work independently, be goal directed and have strong organizational skills. Successfully handles multiple demands simultaneously. Demonstrates a friendly, positive attitude. Demonstrated successful collaboration and teamwork with colleagues within the work area and at all levels of an organization. Able to tolerate an ambiguous, fast-paced, demanding and constantly changing work environment. Must have knowledge of computer tools and ability to become proficient in their use. Must be proficient in Microsoft Office including Word and Outlook and have ability to become proficient in other computer tools and systems including EPIC electronic health record, and customer relationship management software as needed. May be required to work extended hours. Must be a nationally certified interpreter in target language or obtain certification within 12 months from date of hire.

Exemption Status

Nonexempt

Compensation Detail

Experience and tenure may be considered along with internal equity when job offers are extended. $27.99 - $41.98 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

8:00-5:00pm Monday - Friday with some flexibility required to meet the needs of the patient

Weekend Schedule

Rarely, flexibility required after hours and weekends to accommodate patient needs.

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Casie Johnson