COCKTAIL SERVER

Cocktail Server - Swing Shift

Casino Fandango is looking for an energetic and guest-focused Cocktail Server to join our Beverage team!

As a Cocktail Server, you will provide friendly, efficient beverage service to guests throughout the casino gaming floor. This position plays an important role in creating a welcoming and enjoyable guest experience while supporting the overall operations of the Beverage Department.

Job Responsibilities

• Greet guests in a friendly and professional manner while taking and delivering beverage orders throughout the casino floor.
• Provide prompt, courteous, and attentive beverage service.
• Accurately enter beverage orders using the InfoGenesis point-of-sale system; previous experience with InfoGenesis is a plus.
• Work closely with assigned bartenders to ensure beverage orders are prepared and delivered accurately and efficiently.
• Maintain a clean, organized, and fully stocked cocktail service station.
• Monitor assigned service areas and proactively assist guests with beverage needs.
• Work independently while managing multiple guest requests in a fast-paced environment.
• Maintain composure, professionalism, and a positive attitude during busy or potentially stressful situations.
• Maintain a positive and professional demeanor when interacting with guests, fellow team members, and management.
• Accept coaching and performance feedback in a professional manner.
• Follow all company policies, procedures, and established service standards.
• Perform other duties as assigned.

Qualifications

• Must be at least 21 years of age.
• Must successfully complete required alcohol certification training.
• Previous cocktail serving, beverage service, hospitality, or customer service experience is preferred.
• Excellent verbal and written communication skills.
• Experience with the InfoGenesis system is a plus.

Additional Requirements

• Ability to read, write, speak, and understand the English language.
• Must maintain a professional and well-groomed appearance in accordance with company standards.
• Ability to interact professionally and effectively with guests, team members, and all levels of management.
• Must be dependable, organized, and able to work independently with minimal supervision.
• Ability to work in a fast-paced environment while maintaining excellent guest service.
• Flexibility to work varied shifts, including weekends, holidays, and overtime as business needs require.
• Must be able to work in areas that may contain secondhand smoke, high noise levels, bright lights, and dust.

Required Work Cards / Certifications

• Alcohol Certification

Systems and Programs Used

• InfoGenesis System
• Paycom System