Assistant Manager (Store Leader)

Job Summary As an Assistant Store Leader, you will assist the Store Leader with store operations and the implementation of 7‑Eleven’s Servant Leadership. You’ll learn about the Retailer Initiative strategy and be trained on our Retail Information System inventory management and ordering technology. You’ll also assist with managing the store staff – coaching, training, feedback, and scheduling – after completion of the required training and certifications. Key Duties and Responsibilities Ensure prompt, efficient, and courteous guest service for yourself and the store employees. Maintain positive employee relations and morale by supervising employees and ensuring that Company policies and procedures are being followed and maintained. Handle escalated customer concerns and emergencies in the absence of the Store Leader. Seek appropriate resolution for situations while observing Company guidelines. Ensure employees perform responsibilities per their job descriptions. Monitor customer and employee safety – follow reporting per company policies and comply with federal and local laws. Effectively manage all food programs, food preparations, food safety, and 7Now programs. Forecast, order, stock, and merchandise products. Conduct inventory counts, submit invoices, and reconcile reports. Aid in ensuring prompt reconciliation of store operations paperwork and cash/lottery reconciliation. Aid in maintaining a clean, guest‑friendly environment in the store; employees must handle liquids and certain cleaning solvents. Utilize company expectations, store metrics, shops/visits, and store reporting to positively affect change. Assist with the hiring, training, mentoring, and coaching of employees, including disciplinary accountability. Education and Experience High School/GED. 1+ years of relevant work experience. 1+ years of management experience. Valid driver’s license from the state of residence with automotive liability insurance during employment. Current food handlers or food safety certification as required by the county. Specific Knowledge and Skills Experience as an Assistant Leader, or an equivalent combination of education and experience. Desire to be part of a performance‑driven team. Ability to oversee and provide customer service leadership, training, and coaching alongside the Store Leader for all store employees. Strong retention skills focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging productivity. Ability to implement all food, merchandising, and marketing programs. Competency in cash handling, fuel transactions, and promoting the loyalty program. Strong math skills. Ability to maintain a clean, safe environment by complying with all health and sanitation procedures. Excellent oral and written communication and interpersonal skills. Proficient in computer knowledge. Frequently walking and standing, occasional reaching, stooping, kneeling, crouching, squatting, and climbing, including climbing ladders. Ability to perform repeated bending, standing, reaching, pushing, and pulling. Ability to bend at the waist with some twisting. Occasional lifting, carrying, pushing, and pulling of up to 50 pounds. Ability to multitask. Handwork requiring eye‑hand coordination and bilateral coordination up to four hours of the workday. Approximately 95% of work indoors; outside work may be required. Exposure to intermittent indoor cold temperature extremes in walk‑in cooler and/or freezer. Reliable transportation for scheduled shifts and a reliable source of communication to be contacted by supervisors and/or store employees. Authorized to work in the United States. Must meet the minimum age requirements as defined per company policy. Committed to working assigned hours and/or adjusting work schedule as requested by the manager. Able to work flexible hours (night, weekends, holidays, and occasional on‑call duty); on‑call duty requires being contacted outside of scheduled hours. Compensation may vary for hourly positions. Typically scheduled for shifts when the Store Leader is not working. Store operates 24 hours a day, 7 days a week. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. All responsibilities listed above are considered essential job functions for this position. This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities. Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. #J-18808-Ljbffr