Pharmacy Revenue Analytics Program Lead - Silver Spring, MD

DescriptionThe Pharmacy Revenue Analytics Program Lead, reporting to the Clinical Ancillary Services Business Director and Vice President & Chief Pharmacy Officer, will define and carry out the data and process improvement strategy for maximizing Pharmacy revenue. S/he, in concert with Pharmacy Informatics, will ensure the availability and interpretation of reporting and analytics necessary for the Division to drive financial improvements. The position entails financial modeling, financial impact analysis, revenue forecasting, drug utilization analysis, markup analysis, and ad hoc reporting. The Program Lead will work directly with Pharmacy staff and leadership to ensure the quality and efficiency of all elements of charge capture. The Program Lead will oversee revenue improvement initiatives, and actively develop, interpret, review, and share data from all phases of the pharmacy revenue cycle process to identify opportunities for charge capture improvement and gross revenue optimization. Independently works with the appropriate departments and revenue leaders to resolve Pharmacy revenue management issues, analyze key data metrics, systematically review data findings, and make recommendations to improve revenue capture and reconciliation. The program Lead serves as the key leader and subject matter expert within the organization who monitors and improves Pharmacy data and revenue processes for the Division.QualificationsMinimum EducationBachelor's Degree Or Equivalent Experience (Required) OrMaster's Degree Or Equivalent Experience (Preferred)Minimum Work Experience6 years Healthcare experience in pharmacy charge capture, revenue cycle, finance, decision support, or other related business analytics (Required)3 years Experience with revenue cycle/financial information systems (Required)2 years Previous supervisory experience (Preferred)Required Skills/KnowledgeDemonstrated ability to conduct broad and detailed financial data analysis, identify and prioritize opportunities, and manage teams and processes to drive change.Superior technical skills including proficiency in the Microsoft Suite of applications (Excel, Word, PowerPoint, Access).Ability to work in a team environment with other analysts, managers, and clinicians.Demonstrated ability to work independently, prioritize workload, be flexible, make decisions, and participate in continuing education and professional organizations as part of professional development opportunities.Proficiency in the effective presentation of analytical results to various audience levels.Solid understandin of Information Systems principles in order to effectively analyze and make decision; familiarity with the Cerner system is ideal.Ability to think strategically in connecting data flows into big picture business outcomes.Demonstrated ability to facilitate team or group activities and demonstrated leadership qualities including professional verbal and written communication skills.Knowledge and understanding of the configuration relationships between the subsystems, applications, modules, etc. Maintains in-depth knowledge of platform data models.Required Licenses and Certifications Not Applicable . Not Applicable .Functional AccountabilitiesRevenue Optimization Program AdministrationDevelop policies, guidelines, and procedures for pharmaceutical coding, billing, pricing, charging, and denial management to maximize reimbursement and compliant charging. Perform quality reviews in order to ensure that the pharmacy charge description master (PCDM) additions, inactivations, changes and/or revisions were accurately completed in the hospitals clinical and financial systems. Work with Pharmacy & Therapeutics Committees, Oncology Service Lines, and Managed Care to ensure formularies are aligned. Actively research and stay current with important billing and revenue-related compliance and optimization topics to guide appropriate organizational decisions. Collaborate with Finance, Revenue Integrity, Compliance, Decision Support, and other departments to standardize and optimize pharmacy charging workflows, pharmacy revenue, business processes, billing, denial management, and collections. Lead pharmacy charging or revenue related projects and workflow changes, document areas of risk, financial impact and workflow procedures. Communicate findings to management and overseeing the implementation of approved recommendations to ensure appropriate revenue capture. Develop process flows, education, and communications to improve revenue integrity and compliance. Collaborate with upper management to evaluate current as well as new program initiatives for effectiveness, feasibility, performance measurement, and cost; ensure compliance with organizational and departmental policies and procedures, and regulatory standards. Participate and lead committees, work groups, process improvement efforts, and educational initiatives to improve pharmacy revenue integrity and the pharmacy billing cycle. Act as the system expert on medication-related compliance billing and charging topics. Provide education to site and system stakeholders to drive optimal revenue capture. Work with sites, managed care, and the business office to decrease medication-related claim denials and outstanding claims. Serve as a liaison between Finance, Revenue Integrity, Compliance, Decision Support, Pharmacy, and other departments to standardize and optimize pharmacy charging workflows, pharmacy revenue, business processes, billing, denial management, and collections. Collaborate with Pharmacy Leadership to determine patient access to high cost injectable therapies and other related reimbursement options, provide assistance on 340B operational reporting as it pertains to hospital outpatient departments. Research and stay current with important Pharmacy billing and revenue-related compliance and optimization topics to guide appropriate organizational decisions. Appropriately utilize industry information (e.g. from HFMA, AAHAM, etc.) and Children’s National Hospital peer resources (e.g. State Hospital Association, CHA, Vizient, etc.) to understand national and regional trends, peer hospital innovations, successes, and benchmarks related to pharmacy revenue cycle. Program Reporting, Analytics, & Information Resources Management Responsible for overall Pharmacy Revenue Cycle Dashboard reporting on both a weekly and monthly basis, which includes data mining and report interpretation to ensure key themes are identified, addressed, and appropriately escalated. Develop analytical tools to audit and analyze hospital pharmacy data elements to ensure accurate billing and maximal revenue capture. Analyze data on all Pharmacy Revenue KPIs. Monitors, tracks, and trends special scenarios impacting revenue, such as oncology patients, temporary patients, medication waste, interdepartment chargebacks, etc. Participate in the financial analyses of any proposed changes to determine charge and revenue implications related to the PCDM maintenance. Develop quality metrics and audit methodologies to drive accuracy and first-time quality for all HCPCS/CPT codes, revenue codes, billable units, multipliers, modifiers, indications, etc. Provide strategic support of AR Strategy as it relates to items such as reporting and identify focus areas for improvement. Routinely identify enhancements to reports and/or tools to support leading practice processes and facilitate continuing Pharmacy Revenue Cycle improvement; provide content expertise in the development, implementation, revision and management of data systems that support the Pharmacy Revenue Cycle. Identify revenue improvement opportunities through analysis of data and review of current processes. Ensure ad hoc report requests received from other departments in the organization are managed timely and accurately. Provide recommendations to reporting teams for optimal pharmacy workload statistics and other pharmacy reports or dashboards. Acts as the “super user” of the Pharmacy Revenue Cycle and other reporting tools; provide key input and participation on any system upgrade or enhancement affecting these systems. Utilize multiple IT systems to manage analysis, issue research and resolution, and process improvement implementation, including but not limited to: Business Objects, Avalead, etc. Perform analysis and data mining of charge, payment, and denials information using analytical tools (Excel, Access) and available reporting; oversee data analysis, trending and management reporting related to Pharmacy Revenue Cycle. Actively support initiatives related to Pharmacy Revenue Cycle systems optimization and ensure organizational preparedness and compliance. Organizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are metTeamwork/Communication Demonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others’ ideas and opinionsPerformance Improvement/Problem-solving Contribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial Responsibility Use resources efficientlySearch for less costly ways of doing thingsSafety Speak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performanceJob Field: Non-Clinical ProfessionalOrganization: Patient Services