[HYBRID] Director of CRM Strategy & Business Systems

[HYBRID] Director of CRM Strategy & Business Systems
Location: North Dallas, TX; (right off the DNT near the Galleria); 2 days' in-office required
Base Salary: $120,000
Benefits: Medical, Dental, Vision, 401k, Disability, Life, Holidays, PTO
Job Type: Full-Time
Typical Hours: M-F, 8 AM - 5 PM
Sponsorship is not available

[HYBRID] Director of CRM Strategy & Business Systems (Nonprofit) Description

Our client, a mission-driven nonprofit organization in the Northern Dallas area, is seeking a Hybrid Director of CRM Strategy & Business Systems to join their team. This is a highly visible role that combines strategic oversight with hands-on execution. They are seeking someone who understands how CRM systems support broader business operations and can improve workflows, integrations, and data flow across the organization. The current environment includes a highly customized and evolving CRM infrastructure, giving this person the opportunity to assess existing processes, identify operational inefficiencies, improve system functionality, and help shape future platform direction and long-term systems initiatives, including future migration efforts. This individual will play a key role in helping streamline manual processes, improve how systems communicate, and create a more scalable and efficient operating environment. The ideal candidate will enjoy rolling up their sleeves, solving complex operational challenges, and remaining involved in technical execution while also contributing to broader systems strategy. This is an excellent opportunity for someone looking for their next challenge and wanting to make a meaningful impact within a mission-focused organization while helping shape the future direction of its systems environment.

[HYBRID] Director of CRM Strategy & Business Systems (Nonprofit) Responsibilities

• Serve as a strategic and hands-on leader across CRM and business systems
• Lead CRM initiatives including implementations, system transitions, and integrations
• Provide leadership and oversight for the data management team (1 direct; 3 indirect reports)
• Support alignment across day-to-day operations and broader strategic initiatives
• Oversee administration, configuration, and optimization of CRM and business systems
• Identify opportunities to enhance functionality and improve user experience
• Establish and maintain standards around data governance and data quality
• Manage integrations across multiple systems and business applications
• Utilize APIs, middleware tools, and data processes to improve workflow efficiency
• Serve as a technical resource around systems, adoption, and operational improvements
• Partner cross-functionally to identify opportunities for technology improvements
• Manage relationships with external vendors and third-party technology partners
• Evaluate emerging technologies to support long-term systems strategy

[HYBRID] Director of CRM Strategy & Business Systems (Nonprofit) Qualifications

• 5+ years of experience owning, managing, and optimizing CRM platforms
• Background supporting data management initiatives within fundraising environments
• Experience supporting multi-system integrations
• Experience establishing data governance initiatives