Supply Chain Specialist

Supply Chain Specialist

This Supply Chain Specialist role focuses on providing high-quality customer support to both internal and external stakeholders while executing departmental objectives that support overall business growth. You ensure customer orders ship on time and in full, proactively address service issues, and collaborate closely with cross-functional teams to maintain excellent service levels. You work in a fast-paced environment where you manage orders, resolve issues, and support continuous improvement initiatives across the supply chain.

Responsibilities

• Manage customer orders accurately and on time for the assigned regional commercial team, communicating directly with buyers to ensure clarity and alignment.
• Perform daily audits of open orders, including researching and rescheduling orders that remain open from the previous day to maintain on-time delivery performance.
• Review customer orders for completeness and accuracy, obtaining any missing information and required approvals before releasing orders for shipment, including resolving pricing discrepancies and obtaining approval to ship close-dated cases.
• Schedule dock appointments for customer pick-up (CPU) accounts and maintain appointments within the scheduling application to ensure smooth loading and unloading activities.
• Oversee delivered orders in coordination with the in-house Transportation Department to ensure timely and accurate deliveries.
• Coordinate with the Customer Experience Manager, Production Planner, Demand Planner, Warehouse Manager, and Materials Manager to confirm additional product requirements such as promotions, new distribution centers, or new stores are clearly communicated and understood.
• Determine when product substitutions or date changes are required for order fulfillment based on projected product shortages and communicate these changes to relevant stakeholders.
• Build and maintain strong customer relationships while supporting sales personnel in identifying customer order practices that do not align with existing service level agreements.
• Review aged inventory and discontinued items at company-owned bottling operations and co-packer locations, helping to manage and reduce obsolete stock.
• Maintain and update requirements in customers' vendor sub-systems to ensure accurate and current data for order processing and fulfillment.
• Review SAP T-Codes for pricing discrepancies and follow established standard operating procedures to resolve issues.
• Collaborate with management and shared services or operations teams on IDOC reports to identify and correct EDI errors, update customer files with new items, and communicate data revisions to the Customer Experience Manager.
• Assist the Accounts Receivable team with invoice management by helping to resolve short payments, overpayments, and claims, and communicate issues, root causes, and resolutions to internal and external customers in a timely manner.
• Manage product returns, damage claims, and complaints by identifying causes, communicating resolutions to affected business partners, assigning action items to the appropriate personnel, and ensuring necessary approvals are obtained.
• Ensure root cause data is accurate and complete for Supply Chain Key Performance Indicators, supporting meaningful reporting and analysis.
• Participate actively in team initiatives focused on continuous improvement to enhance processes, customer experience, and overall supply chain performance.

Essential Skills

• 1 or more years of supply chain-related experience, preferably in a manufacturing environment.
• Hands-on experience in order management and purchase order processing in a business-to-business setting.
• Practical experience with SAP, including order management, pricing review, and working with SAP T-Codes.
• Experience in supply chain management, purchasing, inventory management, or order entry.
• Ability to work with spreadsheets and perform data entry accurately and efficiently.
• Strong computer skills, including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to work well under pressure while managing multiple priorities and deadlines.
• Strong problem-resolution skills, with the ability to identify root causes and implement effective solutions.
• Ability to work independently and in a self-directed manner with minimal supervision.
• Capacity to adapt to change and adjust quickly to new processes, systems, or customer requirements.
• Comfort working with EDI-based orders and electronic customer systems.

Additional Skills & Qualifications

• Experience working in a manufacturing company with exposure to purchasing, order entry, or supply chain operations.
• Experience supporting business-to-business customers, particularly in procurement or buyer-facing roles.
• Familiarity with customer vendor sub-systems and EDI processes for order management.
• Strong communication skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Interest in continuous improvement and participation in team-based initiatives.
• Desire for professional growth, with openness to training and advancement opportunities.
• Willingness to occasionally travel to customer locations or plants once in a permanent role, with advance notice.

Work Environment

This is an onsite role in a cubicle-style office environment with a relaxed business casual dress code. The team offers a supportive atmosphere with strong training and clear opportunities for advancement. You collaborate closely with customers' procurement contacts, primarily via email, with some phone interaction. Approximately 85% of orders are received via EDI, with some manual order entry as needed. The workplace culture emphasizes collaboration and engagement, with activities such as team lunches, birthday celebrations, ping pong, and shared coffee breaks. Once in a permanent role, you may be eligible for one remote workday per week, and there is potential to access this flexibility earlier depending on performance and ramp-up speed. Occasional travel may be requested, with plenty of notice, to visit customer locations or production plants; this is designed as an opportunity to better understand operations rather than a regular requirement. The environment values performance, offers benefits, holidays, paid time off, and annual bonus eligibility tied to performance and company profitability.

Job Type & Location

This is a Contract to Hire position based out of Tampa, FL.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tampa,FL.

Application Deadline

This position is anticipated to close on Jun 30, 2026.