District Manager

Job Description

Job Description

General Summary

The District Manager provides overall leadership and direct supervision of 5-10 restaurants to ensure that each Restaurant General Manager meets the period budgets. The DM is the leader in their area; drives excellence in day-to-day operations of the restaurants; trains, coaches, and supports managers; plans and sets goals; focuses on in-store problem solving/process improvement; sets standards; recognizes and motivates GM’s, Assistant Managers, Shift Managers and Restaurant Teams. The DM will directly perform hands-on operational work as necessary to train new managerial employees, respond to immediate or severe customer service needs or otherwise role model appropriate skills and behaviors in the restaurant.

Responsibilities include:

• Provides leadership for each GM in the area to ensure customer satisfaction.
• Leads the way by working with each GM in the area to meet budgeted labor and purchase goals; utilizes available reports to identify opportunities; ensures that correct operational procedures are followed at all times.
• Partners with each GM in the area to build sales over last year’s sales achievement.
• Accountable for coaching and training GM’s, Assistant Managers, and Shift Managers for operational excellence; supports national training initiatives, involved in process for new employee orientation, monitors training processes to ensure quality training of team members and managers.
• Maintains and drives a top-notch level of cleanliness in their locations. 
• Aggressively develops and maintains GM, Assistant Manager and Shift Manager staffing levels; commits to selection process; monitors restaurant-level staffing.
• Executes the highest standards of Food Safety, local health and safety codes, and company safety and security policies.
• Recognizes and motivates efforts throughout the area.
• Is resolution oriented in all restaurant-level Employee Relations activities; provides needed Employee relation assistance to GM’s. Is proactive in addressing Employee Relation needs in the area.
• Demonstrates team work and shares Best Demonstrated Practices with other DM’s.
• High level of written and oral communication
• Multi-tasking is a must
• Travel within designated area required