Customer Care Representative
$16 per hourRokky Brands
Customer Care Representative
Job Category: Customer Care
Full-Time
Rate: $16 USD per hour
Location: Nelsonville, OH 45764, USA +1 more locations
Job Details
Description
The Customer Care Representative will professionally interact with customers to provide superior service and support as a primary agent for all inbound phone calls and Company websites inquiries, being responsible for entry and tracking of orders, answering email inquiries, and notifying customers of backorders.
Training Schedule: Monday Friday, 8:00 AM - 5:00 PM EST
Work Schedule: Tuesday - Saturday, 8:00 AM - 5:00 PM EST
Hourly Rate of Pay - $15/hour + $1/hour shift differential
Essential Duties and Responsibilities
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following, other duties may be assigned:
- Answer inbound and place outbound calls.
- Handle consumer chats and email correspondences.
- Enter orders as needed.
- Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed.
- Offer feedback to E-commerce department regarding consumer's experience while interacting with company websites.
- Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution.
- Track any problems or complaints to final resolution within a designated time frame.
- Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person.
- Work to convert call and chat inquiries into sales.
- Process consumer returns as needed.
In addition to the requirements listed below, the following are representative of the knowledge, skill, and/or ability required:
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
- One (1) to two (2) years of call center experience.
- Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web-based service and/or ecommerce tools.
- Strong oral and written communication and telephone skills.
- Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast-paced environment.
Qualifications
Skills
Preferred: Intermediate Microsoft PowerPoint, Intermediate Microsoft Excel, Intermediate Microsoft Word
Behaviors
Preferred: Team Player, Self-Starter
Education
Preferred: Associates or better. Technical/other training or better.
Experience
Preferred: Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Rokky BrandsVacancy posted 1 day ago
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