Medical Administrative Assistant 1-Univ Family Physicians (Knoxville)

Job Description

The Medical Administrative Assistant 1 provides front-office support for the University Family Physicians practice within The Department of Family Medicine. This position provides patient scheduling, patient registration, insurance verification, and collecting patient co-pays and account balances.

Responsibilities

1. Answers the appointment line and assists patients with scheduling appointments.
2. Performs patient registration/check-ins, patient collections, insurance and demographic verifications.
3. Prepares and mails new patient applications.
4. Completes PCP change forms when necessary, during the check-in process.
5. Answers phone calls and routes calls and messages through EMR.
6. Schedules interpreters for hearing-impaired patients.
7. Communicates with patients regarding their appointments and wait times.
8. Maintains cleanliness of front office space and waiting rooms.
9. Performs other related duties as assigned.

Qualifications

EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate's Degree in lieu of experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent interpersonal and communication skills.
• Ability to multi-task in a busy work environment.
• Excellent computer skills.
• Knowledge and ability to work in Microsoft Office.

WORK SCHEDULE: This position may occasionally be required to work evenings.