Service Manager

Mural is partnering with a growing, multi-location field services platform in South Florida backed by a group of execution focused investors. The business is in an active build phase. They are scaling its core operations while expanding its portfolio of service offerings and integrating additional businesses over time. We are hiring a Service Manager to act as the right hand to the current General Manager and support the day-to-day execution of the business. This role is highly operational and requires someone who is comfortable being in the field, close to technicians and customers, and directly involved in running the operation. Key Responsibilities Support daily operations alongside the existing General Manager, ensuring efficient service delivery across all jobs and teams Lead and coordinate field operations, including technician performance, scheduling alignment, and job execution quality Act as a boots-on-the-ground operator , stepping into the field as needed to troubleshoot issues and support the team Manage and track multiple operational initiatives and projects across the business (systems, workflows, service expansion) Partner with leadership to improve processes, drive efficiency, and tighten operational execution Oversee customer experience at the operational level, ensuring issues are resolved quickly and service quality remains high Support implementation and optimization of operational systems and tools Assist with onboarding and integration of new service lines or acquired businesses into the platform Establish and reinforce accountability across the team through clear expectations and consistent follow-through Participate in daily operating cadence with leadership to review performance, priorities, and key issues Required Qualifications 5+ years of experience in a service-based or field operations environment (home services, facilities, construction, maintenance, logistics, etc.) 2+ years in a supervisory or management role with direct exposure to field teams Proven experience operating in a fast-paced, hands-on environment with multiple moving pieces Strong organizational and execution skills with the ability to manage multiple priorities simultaneously Comfortable working both in the field and in operational systems (scheduling, workflows, customer issues) Clear, direct communicator with the ability to work across technicians, customers, and leadership High ownership mindset — takes initiative and solves problems without waiting for direction Preferred Qualifications Experience in a route-based or recurring service business (HVAC, plumbing, pest control, landscaping, etc.) Exposure to operational systems such as scheduling platforms, CRMs, or QuickBooks Experience supporting or leading operational improvement initiatives Background working in a growing or scaling business environment What Success Looks Like Day-to-day operations run smoothly with minimal breakdowns Technicians are aligned, productive, and accountable Customer issues are handled quickly and effectively Operational processes become more structured and efficient over time Leadership has clear visibility into performance and execution #J-18808-Ljbffr Mural Group