Operations Manager

Company Overview
Adamas Building Services is a premier provider of luxury residential and commercial property services throughout the Northeast. Our team specializes in delivering exceptional concierge, maintenance, porter, and valet services to high-end properties. We are committed to professionalism, reliability, and providing best-in-class service to our clients and residents.

Position Summary
Adamas Building Services is seeking a motivated and experienced Operations Manager to oversee and support multiple client accounts throughout the region. This position is primarily field-based, working directly with on-site teams and property management to ensure operational excellence, strong client relationships, and consistent service delivery. The Operations Manager will be based out of our Rutherford, NJ office but will spend significant time visiting and supporting assigned properties.

Key Responsibilities

• Oversee day-to-day operations across multiple residential and commercial client accounts
• Conduct regular site visits to ensure service standards, staffing levels, and client expectations are met
• Manage and support on-site teams including concierge staff, porters, maintenance personnel, and other service roles
• Recruit, train, schedule, and develop employees to maintain high performance and professionalism
• Serve as the primary operational point of contact for property managers and building ownership groups
• Address client concerns and resolve operational issues promptly and professionally
• Ensure compliance with company policies, safety regulations, and client-specific procedures
• Monitor staffing levels and coordinate coverage for call-outs, scheduling changes, and new accounts
• Assist with onboarding new properties and launching services at newly acquired accounts
• Maintain accurate documentation including incident reports, staffing updates, and operational reports

Qualifications

• 3+ years of operations, property services, facilities management, or hospitality management experience preferred
• Experience managing multiple sites or accounts strongly preferred
• Strong leadership, organizational, and problem-solving skills
• Excellent communication and client relationship management abilities
• Ability to work independently and manage a field-based schedule
• Comfortable handling staffing challenges and operational logistics
• Valid driver's license and reliable transportation required
• Proficiency in Microsoft Office and general reporting tools

Compensation & Benefits

• Competitive salary based on experience
• Full health benefits (medical, dental, vision)
• 401(k) retirement plan
• Paid time off and holidays
• Opportunity for career growth within a rapidly expanding organization