Technical Service & Warranty Manager - OEM Heavy Equipment

Technical Service & Warranty Manager – OEM Heavy Equipment

Up to $98,000/yr + Profit Sharing • Duluth, MN Area • 1st Shift (Mon-Fri) • Full-Time / Direct Hire

• Compensation & Earnings: Baseline salary up to $98,000 scaling with technical depth, plus annual profit sharing, full corporate benefits, and Thursday weekly company breakfasts.
• Unmatched Stability & Culture: Direct-hire seat with a high-growth, privately held OEM featuring a zero-layoff history, 25% of staff boasting 10+ year tenures, and a zero-politics, family-first environment.
• Work Model & Low Travel: 100% on-site seat in the Duluth, MN area, requiring minimal ongoing travel (~3 weeks/year for trade shows, optional Sweden trips) following an initial 2–3 month field training immersion.
• Core Technical Focus: Serve as the principal technical authority for customer technical support, warranty claim processing, field service scheduling, and hydraulic diagnostic training.
• Strict Requirements: U.S. Citizenship or Permanent Residency (Green Card) required; 5+ years of mobile heavy equipment hydraulic diagnostic experience; solid, stable work history.

If you are a hands-on technical manager or senior heavy equipment service specialist looking to lead a dedicated department without living out of a suitcase, this direct-hire seat is built for you. Our client is a globally recognized, privately held manufacturer specializing in high-performance heavy machinery and advanced work tools. Built on a strong culture of safety, stability, and internal promotion, this organization rejects corporate politics and is renowned for treating employees like family—evidenced by weekly company breakfasts, frequent appreciation events, and a long tenure average. In this high-impact role, you will lead technical support, oversee warranty processing, deliver hands-on training, and partner directly with engineering from a clean, modern manufacturing facility.

What You Will Be Doing (Daily Responsibilities)

• Lead Technical Support: Serve as the primary technical point person for internal field technicians, global dealers, and end-user customers resolving complex hydraulic and mechanical equipment issues.
• Cross-Functional Liaison: Partner directly with engineering, product support, and sales teams to communicate machine performance data, recommend design enhancements, and adapt products to custom client specs.
• Service & Warranty Management: Oversee warranty claim processing, maintain the central service database, and manage the master field service scheduling calendar.
• Technical Training Delivery: Develop repair procedures and conduct classroom and hands-on maintenance/repair training sessions for up to 30 internal technicians, dealer reps, or customers.
• Field Immersion & Trade Shows: Complete an initial 2–3 month field immersion alongside experienced techs to master attachment mechanics, with light ongoing travel for major industry trade shows (~3 weeks/year).

What We Are Looking For (Requirements & Qualifications)

• Hydraulic & Heavy Equipment Mastery: 5+ years of dedicated technical experience with hydraulic machinery (e.g., excavators, material handlers, or specialized attachments).
• Schematic & Diagnostic Fluency: Expert ability to read and interpret complex electrical and hydraulic schematics, utilizing multimeters, pressure gauges, and flow meters for root-cause fault tracing.
• Education & Credentials: Associate degree in Fluid Power, Heavy Equipment Technology, formal Hydraulic Certification, or equivalent mechanical field experience.
• Communication & Training Skills: Strong interpersonal skills with proven public speaking ability to explain technical diagnostic concepts clearly and mentor teams.
• Employment Stability: A solid, progressive employment history demonstrating multi-year tenure (ideally 3–5+ years per employer) without frequent job-hopping.
• Location & Authorization: U.S. Citizenship or Permanent Residency (Green Card) required; residing within a dependable daily commuting distance of the Duluth, MN area.

Preferred Technical Assets (Bonus Skills)

• Dealership & OEM Background: Direct experience working within a major heavy equipment dealership service department or OEM attachment manufacturer.
• Fluid Power Certification: International Fluid Power Society (IFPS) certification (e.g., Certified Mobile Hydraulic Technician or Specialist).
• Warranty & ERP Software: Familiarity logging work orders and warranty claims inside industrial ERP systems or dedicated service databases.