Application Support Analyst

Job Description

THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN MIDTOWN MANHATTAN.

Main responsibilities:

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• Provide front-line user support for trading and financial applications, applying best practice incident management processes
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• Perform root cause analysis of issues, identify possible resolutions, and communicate with global IT organization to coordinate back-end technical support and initiate change management requests
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• Assist in testing problem resolutions as well as major product releases
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• Participate in UAT with the relevant IT product teams and business stakeholders
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• Manage user access to trading and financial applications, understand roles and permissions, and help conduct access reviews
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• Contribute to knowledge base by documenting and communicating issues, resolutions, and enhancements
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Profile:

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• Energetic and enthusiastic quick learner, able to learn independently to gain the required level of understanding and become ‘subject matter expert’ in specific areas
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• Able to ‘dig into’ a problem, drilling down into system functionality, analyzing patterns, coming up with scenarios to prove assumptions
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• Thriving in customer-facing, high-pressure environments, able to handle multiple important requests and issues coming concurrently, assess urgency, prioritize, coordinate work, and follow-up until complete resolution
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• Good time management and organization skills
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• Good interpersonal and communication skills, must be able to listen, understand, translate, and update stakeholders at all levels in the user community and in IT
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Technical skills, competencies and experience:

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• Experience working within a commodities or financial trading environment (1 to 3 years)
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• Ability to write SQL queries (Oracle, Sybase, SQL Plus) for troubleshooting, data analysis, and user assistance
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• Understanding of core IT disciplines, specifically incident management, change management, business analysis and project management
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• Minimum 5 years of relevant experience
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Experience with one or more of the following a plus:

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• Trading and Risk Management systems in physical commodities
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• Exchange Trading Execution systems
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• Reporting Tools: Business Objects, PowerBI, Tableau
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• Python
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• RPA and low code/no code tools
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