Medical Assistant / Front Desk Coordinator (Bilingual English/Spanish)

Job Description

Job Description

Medical Assistant / Front Desk Coordinator (Bilingual English/Spanish)

*Please apply only if you have completed a medical assistant program/diploma or registered by the state (RMA/CMA/CCMA), confident with phlebotomy or blood drawing skills, and can speak English & Spanish fluently.

Location: Coral Gables, FL (South Florida)

Position Type: Full-Time (Monday – Friday, 8:30 AM – 5:30 PM | No Weekends!)

Compensation: $25.00 / hour

We are a premier, internationally recognized medical hair restoration and scalp health institute in South Florida, known for delivering state-of-the-art medical hair loss therapies and regenerative treatments. We pride ourselves on providing a boutique, warm, and highly personalized experience for every patient.

As our clinic expands, we are seeking a polished, energetic Hybrid Medical Assistant / Receptionist to join our dedicated team! If you thrive in a hybrid role that combines warm, first-class patient relations with hands-on clinical procedures, we’d love to speak with you.

This is a 70/30 hybrid position where you will serve as the "face of the clinic" while also assisting with non-surgical medical hair loss visits and regenerative treatments.

• 70% Front Office & Patient Experience: Greeting patients, answering calls, managing scheduling, and ensuring smooth patient check-in/intake.
  

• 30% Clinical & Procedure Support: Assisting physicians during medical hair loss consultations, drawing blood for PRP (Platelet-Rich Plasma) treatments, preparing local anesthesia, conducting suture removals, and guiding post-operative checkups. (Note: This role does not involve surgical hair transplant procedures).
  

• First Impressions Matter: Warmly welcome patients upon arrival, manage front desk operations, answer inquiries, and maintain a pristine reception area.
  

• Patient Coordination: Schedule consultations, manage physician calendars, and perform intake duties for new and returning patients.
  

• Clinical Assisting: Prepare treatment rooms for medical hair loss visits, assist doctors during non-surgical hair loss therapies, and deliver attentive post-op care.
  

• Phlebotomy & PRP Support: Draw blood for PRP treatments, handle centrifugation, and prepare/inject local anesthesia for procedures as directed.
  

• Post-Op & Patient Education: Perform suture removals, review home-care instructions, and answer patient questions regarding recovery.
  

• Language Skills: Fully Bilingual in English and Spanish (Required).
  

• Certification: Active Medical Assistant License/Certification (CMA, RMA, CCMA, or state equivalent).
  

• Core Skills: Proficiency in Phlebotomy is essential.
  

• Experience: Experience in a cosmetic practice, dermatology, plastic surgery, or primary care office is a plus, but we are happy to train candidates on hair loss and PRP specifics!
  

• Professional Presence: Excellent communication skills, a polished and presentable appearance, and a genuine passion for patient care.
  

• Work-Life Balance: Guaranteed Monday through Friday schedule (8:30 AM – 5:30 PM) with NO nights, weekends, or holiday shifts