Account Support Associate

Account Support Associate

Location: New York, NY

Duration: 0-2 months Shift: 1st Shift Pay Rate: $36.00/Hour

Administrative & Project Coordination

• Maintain project timelines, trackers, and status reports for client programs.
• Coordinate follow-up activities and monitor action items across cross-functional teams.
• Track open issues, system enhancements, and client requests to ensure timely resolution.
• Assist with meeting preparation, including agenda development, meeting notes, and follow-up communication.
• Support planning and coordination efforts for trade shows, client meetings, and quarterly business reviews (QBRs).

Reporting & Analytics Support

• Generate and distribute sales, inventory, and operational reports.
• Partner with internal reporting resources to gather and compile business data.
• Maintain reporting dashboards and support ad hoc analytical requests.
• Assist with preparation of QBR presentations and client-facing materials.

Client & Account Support

• Prepare weekly status updates and reporting packages for key accounts.
• Monitor customer service and quality-related issues and ensure appropriate follow-up.
• Support client deliverables and communication efforts.
• Serve as a liaison between account management and cross-functional partners to help keep projects on track.

Team Support

• Assist with tracking business priorities and deadlines.
• Maintain organized documentation and program records.
• Provide general administrative support to the Uniforms team as needed.
• Support special projects and business initiatives.

Qualifications

• Bachelor's degree preferred
• 1-3 years of experience in account coordination, customer service, project coordination, merchandising, sales support, or a related field.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams.
• Strong communication and relationship-building skills.
• Detail-oriented with the ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience supporting account management, sales, wholesale, retail, or uniform programs.
• Experience preparing presentations, reports, and client-facing materials.
• Familiarity with inventory, order management, or supply chain processes.

Employee Benefits:

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer

LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.