Customer Support Center Specialist I

Movement Mortgage is looking for a dedicated Customer Support Center Specialist I who will create an excellent customer experience and support our customers throughout their mortgage servicing journey. Responsibilities Manage the relationship between customers and Movement via the following: Actively and patiently listen to customer questions and needs Provide solutions to customers in a clear, positive manner If you cannot provide a solution, find a team member who can and transition warmly Assist in educating customers on how to use our sites, platforms, and tools Properly document each customer interaction in the MSP Mortgage Servicing System. Respond promptly and accurately to customer mortgage servicing questions and concerns, ensuring inquiries, disputes, and complaints are handled within specified timelines and CFPB Guidelines. Answer inbound and make outbound calls from the Customer Support Center and respond to customer requests within established timelines to maintain service level expectations and deliver quality service. Ensure all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently. Maintain confidentiality of customer’s nonpublic information. Effectively communicate with team leads and managers to ensure Movement delivers excellent customer service. Speak clearly while maintaining a positive attitude. Maintain a strong understanding of the loan process and be able to speak with customers regarding their mortgage loan information. Provide written and verbal responses to customer inquiries as needed. Efficiently navigate Movement systems. Work hard and have fun. Qualifications Passion for people, problem solving, and the customer experience. Fun, confident, calm (in any situation) personality. Team player, highly adaptable and coachable, always striving for personal and professional growth. Proven time management and organizational skills. Demonstrated excellent interpersonal and communication skills (verbal and written). Extremely detail oriented and ability to maintain the highest level of confidentiality. Exhibits exemplary integrity, professionalism and strong work ethic. Strong office‑based computer skills. Maintains a positive, fun attitude within the work environment. High emotional intelligence, ability to recognize what customers are truly asking and think outside of the box. Enjoys working with people. Preferred Qualifications High school diploma or GED required. Bachelor’s degree or some college preferred; or 1–2 years related work experience and/or training; or a combination of equivalent education and experience. Experience in a call center or in customer service. Experience in a mortgage servicing call center is an absolute plus, but not required. Benefits Competitive pay. Medical, Dental, Vision, Life, Disability, Critical Care, Hospitalization, HSA, FSA, DCFSA, and QTE. 401(k) and Roth retirement plan. Paid Time Off: 16 days front loaded, prorated based on start date. 11.5 paid holidays per year. Employee assistance program. Excellent career growth opportunities. Fun, team‑focused working environment. Employee‑driven community outreach program. Relocation packages available. The compensation will be determined based on experience and other factors permitted by law. The application window will close on June 22, 2026. #J-18808-Ljbffr Movement Mortgage