SERVICE RESPONSE CENTER REP

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. With nearly 11,000 dedicated staff, we shape the future we envision and are recognized as a Best and Brightest Company to Work For in the Nation. Summary The Service Response Center (SRC) is the 24/7 central hub for system monitoring and customer communications related to the Facilities & Support Services division, which includes Facilities, Environmental Services, Parking & Transportation, and Safety & Security. The SRC Representative is the first point of contact for the facilities support division and serves as the telecom operator for the cancer center. Responsibilities include taking incoming calls, creating work orders, dispatching responses via radio, monitoring alarm systems, making overhead announcements, documenting calls and alarms, and dispatching emergency responses per established procedures. Responsibilities Monitors radio receiver and telephone to answer and process routine and emergency calls from department staff and deploys staff as appropriate. Obtains and records information regarding the exact location of situations, transmits information via telephone or radio to necessary personnel, and maintains radio contact with crews on site. Follows departmental rules and regulations regarding emergency calls and dispatches crews in accordance with pre-determined plans. Qualifications High School Diploma or GED. Minimum of one (1) year of experience in a high-volume call center, answering service, switchboard, or environmental call center. Experience preferable in a healthcare provider or hospital facility. Excellent written and oral communication skills, including the ability to interact with staff, patients, and families. Proficiency in the Windows Office suite and Microsoft Word. Salary Range Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among team members in similar positions. We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce. Equal Employment Opportunity Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence. Accommodation Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please notify us if you require a reasonable accommodation to apply for a job or to perform your job. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. For assistance with the application process, contact one of the Human Resources receptionists by phone at View phone number on click.appcast.io or by email at View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Transparency in Coverage Rule Transparency in Coverage Rule #J-18808-Ljbffr