Director, Executive/Internal Communications

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media and content, colleague communications, and corporate sustainability initiatives.

The director supports executive and internal communications for the Global Servicing organization, comprised of 30,000+ colleagues and responsible for all card, travel, and concierge customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as key enablement functions that power products and services.

This multi-faceted role requires a talented and flexible professional able to work across all levels of the organization. The director will work closely with the Global Servicing President and their executive office, CA&C leaders, and senior business partners to help plan and manage strategic communications for the Global Servicing organization. The position reports to a Vice President, CA&C.

Responsibilities

• Manage client relationships and provide internal and executive communications support to Global Servicing President/Executive Committee member and teams across the Global Servicing organization.
• Develop creative and impactful global communication strategies and approaches that help engage colleagues, keep them informed of business priorities, and articulate complex changes across a variety of channels.
• Manage and develop a variety of internal communications materials, including organization announcements, leader messages, communications plans, video treatments and scripts, blogs, social media posts, talking points, and FAQs.
• Oversee broader Global Servicing editorial strategy and Center of Excellence team to develop clear and compelling content and features for the business unit intranet site.
• Provide end-to-end event management support for global town halls, leader forums, executive meetings.
• Work cross-functionally to manage communications planning for the rollout of initiatives and changes across Global Servicing, as well as provide support for strategic projects which benefit the business and colleagues.
• Counsel senior leaders on how best to inform and engage Global Servicing colleagues around the world.
• Provide strategic guidance to business partners regarding sensitive, colleague, customer, and public affairs issues.
• People Leader responsibilities for two direct reports.
• As needed, work with CA&C teams to promote our world-class service externally and protect the American Express brand. This may include assessing and supporting external speaking engagements and media opportunities for senior leaders.

Qualifications

Minimum Qualifications

• A minimum of 8 years of corporate communications or public relations experience.

• Proven ability to create and implement effective colleague communications plans serving broad or global audiences that have driven tangible results.

• Established ability to influence and counsel key internal stakeholders and leaders while managing multiple priorities in a deadline-driven environment.

• Superior written, verbal, editing skills with strong attention to detail. Ability to distill complex topics/issues into clear and impactful messages.

• Ability to lead and influence teams, including both direct and indirect reports.

• Bachelor's degree required.

Preferred Qualifications

• Innovative thinker who is comfortable in a fast-paced environment and can think independently, quickly, and apply good judgment. Thoughtful and adaptable in time-sensitive situations and able to pivot as needed.

• Creative, self-motivated team player, with proven ability to effectively collaborate with colleagues around the globe to support large-scale initiatives.

• Experience working across a variety of multi-media and communication channels, including company intranet, social media, live events, and video.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​