Helpline Intern (Fall 2026 - Unpaid)

Job Description

Job Description

Salary: Unpaid

Time Requirement: 14Weeks:10hours/weekminimum,5hours/per shift minimum*

Starting WeekDate: August 24th2026

Ending WeekDate: December 4th2026

Orientation date(s): Three consecutive days, in-person,9AM-4:00AMAugust 3rd, 4th, & 5th

InternshipLocation: Greenville County, multiple sites

Application Deadline:11:59PM on 7/19/26, unless internship spots are filled prior to application end date

*Please seeadditionalnoteabout internship training & availability Preferences

About Safe Harbor: Safe Harbor is a private 501(c)3 nonprofit organization that provides pathways for people impacted by domestic abuse to survive and thrive and raises awareness of domestic abuse through community engagement and education in Greenville, Anderson, Oconee, and Pickens Counties. Our services include a 24/7 helpline, emergency shelters, therapy, case management, legal advocacy, housing assistance, and trainings through education and prevention.

About Safe Harbors Helpline: The24/7helpline isthe primary methodfor domestic abuse survivorstoconnect withSafe Harborsservices.Helpline operations and communication are based on survivor-centered, trauma-informedcare, and empowerment model practices.Safe Harborshelplinealsooffersemotional support, safety planning, and referrals.

Internship Summary: Helpline internswork with peopleexperiencingdomestic abuse. Internsare trainedtorecognizedomestic abuse dynamics andlearn aboutother public health issues thatintersect with domestic abuse.Interns are expected to support full-timestaff with a wide range of internal infrastructure projects andanswercalls on the helpline. Safe Harbor Internsleavealastingimpressiononintake procedures, policies, and thetrainingprogram.

We are looking for empatheticandhard-working college students who have an interest in human service- relatedcareerpaths. This position provides practical, professional experience thattranslatesinto a wide range of career fields such as social work, psychology, business,public health,community planning and development,criminal justice,legal,and government.

This internship is part time and unpaid but will fulfill practicum requirements for many major undergraduate-level programs.

When applying, please provide 2-3 references with name, title/position, relationship to you, and contact information (email and phone number). At least one reference must be academic in nature such as an advisor or professor.

Reports To: Helpline Training Coordinator and Helpline Manager

A SpecialNote About InternshipTraining ProgramRequirements & Expectations

Due to the level of trainingrequiredto answer the Safe Harbor helpline, internsare required tocomplete aconsecutive,three- dayorientationandinitialtrainingprogram duringthe week ofAugust 3rd, 4th, and 5th.This training isin-personfrom 9:00AM-4:00PM.

Prior tothe in-person onboarding, interns will besentvirtualclassroommaterials to review and complete. These materials include recordedtrainingwith interactive activities, totalingapproximately 4-6hours.Completion of the virtual coursework isrequiredprior to the in-person training starting onAugust 3rd.

Internship Responsibilities& Expectations:

Training & Development

• Be present and engaged with training process

• Provide feedback on helpline training program throughoutinternship

• Participate in staff trainings and meetings, as applicable and available

Supportingthe Safe Harbor 24/7 Helpline

• Assistcallers by connecting them withservice(s)or informationfor their needs

• Complete increasinglyadvanced calls as internship progresses

• Learn, practice & refine trauma-informed active listening skills

• Provide emotional supportwithout bias or judgment to all callers

• Offer referrals to local,stateor national organizations or agencies based on the unique needs of each caller

• Collaboratewithotherthird -partyservice providers oragencies

• Maintain&protect confidentialityof callers,clientrecords,and shelter locations

AdministrativeTasks &Support

• Complete data entry for after-hours case forms forfollowup

• Input voicemails from the helpline for follow up

• Verify current contact information and services for Safe Harbors Resource Database andensure uniformformattingas resources areentered

• Assist full time staff in on-going and futureprojects,as deemed necessary,based on the needs of the helplineand future helpline infrastructure planning

• Be proactive with learningnew technologyplatforms

Minimal Qualifications:

Education &LifeExperience

• Enrolled ina 2- or 4-year college/universityforanassociates or undergraduate degree

• Proficiencyin Microsoft OfficeSuite& Google Suiterequired;Canva&Adobea plus

• Abilityand willingnesstolearnnewtechnology platforms

• Maintaina trauma- informedenvironmentfor our callers, clients, andstaff

TimeCommitment& Expectations

• 10hours per week,5hour per shiftminimumrequirement

• Consecutively scheduledshifts strongly preferred (Example: Monday & Tuesday 9AM-2PM)

• 14-week commitment, startingthe week ofAugust 24th

• 14-week commitmentdoesntincludevirtualorientations or three-day onboarding.

• Please note:the total hours for the 14-week internship typically exceed University/College/Course -specific internship hour requirements (averaging approximately 150-160hours).Internshipcreditis awarded basedon the expectation of thefull14-week completion,plus pre-semester training,not total minimumhoursrequiredfor University/College/Schoolcoursework.

RoleRequirements:

• Demonstrated history of dependability and reliability

• Access toreliable transportation to Safe Harbor shelter(s) and/or administration site(s) within Greenville County.

• Detail oriented

• Excellentverbal and writtencommunication skills

• Be passionatefor Safe Harbors mission

• Fully completed application, including application questions and references