Sr. Client Coordinator (E-Commerce)

Sr. Client Coordinator (E-Commerce)

This remote role is an opportunity to lead complex e-commerce content projects from initial kickoff through final publication and syndication. You will act as a trusted point of contact for clients, translating their expectations and brand requirements into effective project execution. The position combines client relationship management, project coordination, problem-solving, and digital shelf expertise. You will oversee timelines, deliverables, meetings, production questions, and cross-functional activities to keep projects moving efficiently. Success in this role requires strong organization, communication, analytical thinking, and the ability to manage competing priorities. You will work independently while collaborating closely with internal teams, colleagues, and external stakeholders in a fast-paced environment. This is a fully remote U.S. opportunity, with Minneapolis-area candidates preferred and occasional travel possible.

Accountabilities:

• Own complex and/or multiple client relationships while serving as the project owner for e-commerce content initiatives from inception through completion.
• Develop and maintain project work-back schedules, ensuring all preliminary tasks, activities, and deliverables are assigned and completed on time.
• Initiate project kickoff and solution review meetings and coordinate subsequent meetings, milestones, and activities according to project requirements.
• Direct project activities and monitor progress to maintain cost, timing, quality, and operational efficiencies.
• Engage with clients to understand expectations, validate protocols and brand requirements, and ensure adherence throughout the project lifecycle.
• Serve as a primary contact for client questions, status requests, concerns, and information needs, providing timely and professional responses.
• Monitor production-related inquiries, identify potential conflicts, and resolve issues to keep projects on schedule.
• Apply knowledge of the digital shelf process, including activities from creative kickoff through content publication and syndication.
• Interpret client needs and coordinate internal resources to ensure projects meet agreed requirements and expectations.
• Build and maintain collaborative relationships with internal colleagues, management, and external clients.
• Identify and address project risks, escalating issues when appropriate to support successful delivery.
• Perform additional responsibilities as assigned.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• At least 3 years of progressive project coordination experience, or an equivalent combination of education and relevant experience.
• Understanding of digital shelf content requirements is preferred.
• Strong proficiency with Microsoft Office Suite, Outlook, and internet-based applications.
• Strong project management, planning, prioritization, analytical, budgeting, presentation, and problem-solving skills.
• Ability to manage projects from conception through completion while maintaining focus on deadlines, budgets, deliverables, and reporting.
• Excellent written and verbal communication skills, including the ability to analyze, interpret, and clearly communicate information.
• Strong interpersonal skills and the ability to establish productive relationships with clients, peers, colleagues, and management.
• Ability to work independently and collaboratively within a fast-paced, deadline-oriented environment.
• Demonstrated ability to influence peers and management and navigate complex client needs.
• Highly self-motivated, organized, and detail-oriented, with strong follow-through.
• Solid understanding and application of mathematical concepts.
• Occasional local, national, or international travel may be required.
• Ability to meet the physical requirements of a remote/project-based work environment, with reasonable accommodations available where applicable.
• Candidates must reside in an eligible U.S. state; the role is not available to candidates residing in AK, DC, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, VT, WY, or WV.

Benefits:

• Annual salary: $72,000$82,000 USD, with actual compensation determined by location, experience, skills, education, training, and other job-related factors.
• Fully remote position within the United States.
• Medical plans with prescription drug coverage.
• Dental and vision insurance.
• Basic and supplemental life insurance.
• Flexible Spending Account for medical and dependent-care expenses or Health Savings Account, depending on plan selection.
• Short-term and long-term disability coverage.
• 401(k) Savings Plan.
• Opportunity to work on diverse e-commerce and digital content projects.
• Collaborative environment with opportunities to work across internal and external teams.
• Reasonable accommodations available to qualified individuals with disabilities.