Customer Operations Specialist

Job Title: Customer Operations Specialist


Industry: Manufacturing


Location (city, state): Hoffman Estates, IL


Assignment Type: Contract for 4+ months


Pay: $23-$24 per hour


Work Schedule: Monday-Friday, 8:00 AM-5:00 PM with a 1-hour lunch OR 8:00 AM-4:30 PM with a 30-minute lunch


Benefits: This position is eligible for medical, dental, vision, and 401(k).


About The Company


Our client is a growing manufacturing organization seeking a detail-oriented Customer Operations Specialist to support customer accounts and coordinate daily activities between customers and internal teams. This position works closely with Sales, Supply Chain, Finance, Logistics, and other business partners to ensure orders are accurately managed and customer requirements are met.


Job Description


The Customer Operations Specialist will play an important role in coordinating customer activity from order placement through fulfillment. This is not a traditional high-volume customer service or order-entry position . Instead, the role focuses on monitoring order information, confirming product availability, coordinating with internal departments, and keeping customers and stakeholders informed.


The ideal candidate is highly organized, comfortable working with data and ERP systems, and skilled at following up on multiple items at once. Strong communication skills and the ability to work with managers and leadership on a daily basis are important for success.


Key Responsibilities

• Coordinate customer orders and operational activities to ensure orders are accurately processed and fulfilled.
• Act as a communication link between customers and internal teams including Sales, Supply Chain, Finance, and Logistics.
• Monitor order status, product availability, shipping requirements, and other information needed to keep customer commitments on track.
• Assist with returns, claims, deductions, credit requests, pricing questions, and other account-related issues.
• Research discrepancies and work with Finance and Sales to identify solutions and ensure issues are resolved promptly.
• Maintain accurate customer, pricing, order, and account information within ERP and related systems.
• Support EDI transactions, customer portals, system updates, testing, and other technology-related initiatives.
• Identify opportunities to improve processes, reduce manual work, and create a more efficient customer experience.
• Collaborate on cross-functional projects and provide support for additional operational initiatives as needed.

Qualifications

• 3+ years of experience in customer service, customer operations, account coordination, or a related field.
• B2B customer service or customer operations experience strongly preferred.
• Previous experience working with an ERP or CRM system required.
• Strong Microsoft Office and Microsoft Teams skills.
• High level of accuracy and attention to detail.
• Excellent follow-up and organizational abilities.
• Comfortable coordinating information across multiple departments and stakeholders.
• Able to communicate effectively with managers, customers, and internal leadership.

Additional Details

• This position will primarily support a major customer account and requires close coordination with Supply Chain and other internal departments.
• The role involves tracking multiple pieces of information and ensuring the right people receive timely updates.
• Start Date is 10/19/26.

Perks

• Hybrid work schedule and collaborative team
• Remodeled office space, friendly work environment
• Potential opportunity for contract-to-hire depending on business needs and performance

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.